Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Very nice

The hotel wasn’t very busy which was nice. You do have to pay to have a car parked there as an additional charge. They have a free happy hour and snacks every night which was very fun. Being there during the holidays affected the hours on some of the amenities.

my husband surprised me with a ‘reset’ getaway for my birthday and this couldnt have been more perfect of a choice. im 32 weeks pregnant and he scheduled a massage for me which absolutely delightful. planned our dinner and our events for the nights we were there. the fireplace is gorgeous!! every staff member was helpful to my husband and his goal to keep everything a secret from me i had no idea what the plans were for the days and got to go with the flow, just allow me to not make any choices or any thinking which was great. everywhere in the hotel was clean and smelled amazing, the rooms were spacious and soundproof. struggle a lot bc im a light/sensitive sleeper and usually hear people moving about in their rooms in other hotels but not here. room service was fast and theyre very considerate, did not have to ask for extra sauce napkins utensils nothing they thought about everything. the included breakfast buffet was perfect, it was such an amazing experience. did not want to leave i will definitely stay here again

50th Birthday Celebration Stayed in a premium 2 bed Queen Suite for 5 people. It was clean, beds very comfy and an overall nice room. Plenty of space for 5 adult women. Only complaint is the temp of the room seemed to fluctuate a lot.

The sink in the toilet of the handwashing was tapped. How could this happen if the room is cleaned daily. Even if we saw the different rooms were available we couldn’t change the room. Outside our room was the EHU running all night long.

Not as classy as Embassy Suites used to be The stay this time was much less impressive than it is typically when we've stayed at this hotel over the past 12 yrs or so. The manager Wendy and two ladies working when we checked in May 12 were very nice. However not having stocked vending machines on each floor was a let down. And what was available in the lobby was sparse and quite expensive. Also the coffee shop should be open longer hours- and it was closed entirely that Monday too! The front desk staff the next two days May 13-14 were marginal ay best. One lady working the evening if the 13 said she wiukd give me a bag of water although the reason i didn't get one when i checked in was because i "was only blue." Very rude and condescending. And although the staff kept sending texts about the stay, two issues werent even acknowledged much less addressed! And the cleaning staff was not very friendly. And kne of the men kept banging in our door lime he was going to knock it down. Certainly our stay was not the classy experience that Embassy Suites used to be. Also- bed pillows were squares and barely ample enough to keep your head on to sleep. What happened to regular rectangular pillows??