Commack Inn

The booking was accidentally made twice and when I checked in I mentioned to DEV (a very nice employee at the desk) that I was due a refund. He said he knew about the error and had fixed the problem, that a refund would be issued. I’m still due a refund. What phone number should I call for help?

Not good service When we got to the hotel it's was ok i like the room we got the shower was working the bed was not comfortable it felt like we were sinking down we couldn't sleep and the other problem was the jaquizzi i payed for a room with a Jacuzzi and the only the problem is that the jet wasn't working so we couldnt use the jaquizzi i payed money so that i can be satisfied with the service ty i would like a discount cause i payed for having good service

Never Again! Nothing like what the pictures had shown!! Room was filthy and most of the furniture was stained with dirt

The room that I was in had no microwave and fridge. The water wasn’t going down when flash. And the shower was broken.

Very satisfied.

I’ll let the letter we wrote to ******* after we asked for a refund speak for itself. I’m sorry, but I do not see where an unhygienic room, that reeks of a known and dangerous allergen — swapped for another unhygienic room with dead insects on the counter, and basic amenities (like a bathroom sink) that doesn’t work, among other failures, is consistent with YOUR policies. The hotel has a vested interest in income earned via your listings - of course they aren’t going to admit what happened, or allow a refund - both are options that would reveal their fault. The fact is, our stay there was not only uncomfortable, but sickening. As the service who drew our attention to this rat’s nest, I would hope that you would support us, even if they are not forthcoming with a refund. We travel frequently and ******* is often one of our top options. Would *******, as a courtesy, refund us directly? I would also strongly consider de-listing this infested, disgusting property before an even worse situation emerges from another guest staying there. We are more than happy to provide pictures of this deplorable establishment. We anxiously await your reply, We simply wanted a place to stay, not a place to contract the hantavirus.