Fairfield Inn & Suites Columbia

There was a COCKROACH on the "clean" towels, also there was hair everywhere, towels, beds, &shower. STAINS AND DIRT ON EVERYTHING!!! There was also mold on the air conditioner. The entire place smelled like air freshener trying to cover up the horrid smell!!The room was way overpriced for what we were getting, and the man at the front desk assumed that we couldn't afford to stay there and suggested that we go to motel 6. DO NOT STAY HERE!!!!

This hotel needs a bit of a refresh. The mattress seems to be at the end of its’ useful life, and the room was very cold. We turned the heat up to 75 and it warmed up a bit but we still needed the extra blanket we found in the closet. I wanted to tell the staff about the heating before we left but there was a sign at the front desk stating that the clerk was away for a few minutes assisting another guest. I couldn’t really wait so I was unable to alert them to the issue. Also, our room was a connecting room and the ladies next store were laughing and talking and we could hear most of what they said. Thankfully they quieted down about the time we went to bed, but there needs to be better sound proofing. Breakfast was fine. The coffee is good!

We almost didn't stay here because of the negative reviews, but I'm glad we did. Everything was a cut above, quality linens, comfortable beds, quiet, lot of outlets for charging electronics. The breakfast was the usual but it was good, and the coffee was much better than other hotels, even the in room coffee. I would definitely recommend this hotel.

We had a terrible experience there at the end of December. I checked in with my two elementary aged children around 9:30 p.m. and was not asked to show an ID or credit card - I was just handed the room key. When we got to the room, there was a different guests' name on the TV. I went downstairs to confirm that we were in the correct room and was assured that we were. We were awoken around 6 a.m. to someone attempting to open the door. About 10 minutes later, someone knocked on the door - it was maintenance saying that they were there to fix the lock and were confused that we were in the room as it was supposed to be empty. As a female traveling alone with two children, it was terrifying to be awoken to someone opening our door when it was still dark outside. I went back to the front desk and was told that they had us down as a no-show so no one knew that we were even in the hotel that night! The staff at the front desk seemed more concerned with figuring out who had been working the previous night than apologizing for the mistake and making sure that we were okay.

This hotel was unimpressive and the room we stayed in is in dire need of a makeover. We checked in on a Sunday night and the girl that checked us in was not overly welcoming. The bathroom walls had something all over them and the plastic stripping on the shower was busted allowing water to leak out. The minute we walked in the room reeked of either wet dog or sweaty bodies! The couch in the king suite was dirty and in need of a good scrubbing or replacement. The elevator smelled too! This hotel just felt yucky. Also the usual amenities were missing except for one tiny bar of soap on the sink. The shower did have the usual. Usually Fairfield is a decent hotel but this did not live up to Fairfield cleanliness or welcoming standards at all. The bed was comfortable and the daytime crew was much better. Which is why this did not get less stars. Breakfast was okay. The front desk area was nice and left me ill-prepared for what was to come when walking into the room.

In a line of 4 hotels in Columbia TN. This is the place to stay. The staff is so friendly and always attentive. Great breakfast options with healthy options to start the day. Near Cool Springs for lots of food options and activities. The only negative might be the interstate noise but that can be addressed with a white noise app.

The customer service there is impeccable miss Diane Hardzog was wonderful she was Attentive and very professional and I look forward to staying there again So if you're ever in town. Make sure you come to the fairfield inn and suites in columbia

My wife and I arrived around 6pm. Easy to find, right off the interstate. There was plenty of parking. We were greeted right away by the front desk clerk. We did our Check-in via the Marriott bonvoy app, our room assigned, and we had the electronic door key on our app. The key worked perfectly. Our room was clean, and it smelled good. Very comfortable, there was plenty of room for the 2 of us. Everything worked well. We were on the 4th floor, our room overlooking the interstate, and the intersection where we got off to go to the hotel. I will say there was 1 negative thing. The really loud noise of the semi trucks from the interstate. All freaking night long. If you had the ac/heater unit running, or like me, a small noise machine for sleeping, you could block out a lot of the semi truck noise. Ugh! Otherwise the room was all good. Breakfast was very good, and quite satisfying. Checkout was done via the app. Everyone that we had contact with, from the hotel, was very nice. If the price was right, and I could get a room away from the interstate, I would certainly stay again.

Iris I believe it’s name is checked me in she was rude and nasty from the beginning! I allowed another guest to go before me to get my self together so I didn’t reach out and touch this tard and she was pleasant as pie but know this Marriott has scraped the bottom of the barrel with these front desk folks as they are are mean, ungodly looking and act just as horrific. It’s a sad day when hospitality personnel have forgotten what they are here for!! Room Is clean, quiet and people are generally friendly except this mud duck!! And it’s not just her disposition that makes her a duck she really has a face only a mother could love! Imagine that!!