115, Sir Chittampalam A Gardiner Mawatha, Colombo 02, Colombo, Western Province, 00200, Sri LankaVis hoteloplysninger
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Gæsteanmeldelser
4.5/5
Fantastisk
156 anmeldelse
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Bekræftede anmeldelser
Placering4.6
Faciliteter4.4
Service4.5
Renlighed4.7
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Alle anmeldelser(156)
Positive anmeldelser(151)
Anmeldelser med billeder/video(77)
Venligt personale(24)
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Negative anmeldelser(5)
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i mar. 2025
Par
5 anmeldelse
5.0/5
Enestående
Slået op den 3. apr. 2025
Beautiful stylish hotel with all amenities available.
Location is ideal In the heart of the city centre
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your excellent review! We're so happy to hear that you enjoyed the stylish design of our hotel and found all the amenities you needed. Our central location truly is a great spot, and we’re glad it worked well for you. We look forward to welcoming you back soon.Warm Regards,The Management.
Peeradej
Værelse med to enkeltsenge
Overnattede i feb. 2025
Solorejsende
19 anmeldelse
5.0/5
Enestående
Slået op den 31. mar. 2025
Great Hotel. Great value for 5 star Hotels. A little bit old. Plenty of space to put things on the table.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your kind review! We're thrilled to hear that you found great value in our hotel and appreciated the spaciousness of the rooms. We also value your feedback on the age of the property and will continue to work on maintaining and improving the experience for our guests. We hope to welcome you back soon for another comfortable stay!Warm Regards,The Management.
KrikenberkRosheen
Superior-værelse med kingsize-seng
Overnattede i feb. 2025
Solorejsende
10 anmeldelse
5.0/5
Enestående
Slået op den 20. mar. 2025
I recently had the pleasure of staying at Cinnamon Lake, and I must say, it was an unforgettable experience! From the moment I stepped into the lobby, I was treated to top-notch service.
The checking-in process was seamless and efficient, thanks to the friendly and welcoming staff Govindu and Tharanga.They made me feel like a valued guest, taking the time to explain all the amenities and services available. Their warm smiles, attentive nature, and genuine enthusiasm made all the difference.
The hotel itself is modern, clean, and tastefully decorated.
Throughout my stay, the staff continued to impress me with their attention to detail and commitment to excellence. Except few staff Lobby Bar and also the person who work night shift with DM on 17th March.
I experienced an issue with my room kettle and when I tried to contact the operator, they didn't answer. I took it to the reception to check if the issue was with the kettle or the plug point. Unfortunately, one of the staff member standing next to Duty Manger (17th March, Midnight shift) at the reception was laughing and making funny faces, making me feel embarrassed.
I appreciate DM response in sending a new kettle to my room. However, I hope the hotel can address the staff's behavior to ensure guests feel respected and attended to properly.
Restaurant staff at breakfast Chef Iran (who marking hoppers)and the lady who was with the Saree) friendly, courteous, and eager to please.
In short, my stay at Cinnamon Lake was outstanding, and I highly recommend it to anyone seeking a comfortable, convenient, and enjoyable stay.
Oversæt
Svar fra overnatningssted: Dear Rosheen,Thank you so much for sharing your detailed feedback! We are delighted to hear that you had an unforgettable experience with us, especially your interactions with Govindu, Tharanga, and Chef Iran. We're thrilled they helped make your stay memorable and provided excellent service. We also truly appreciate your constructive feedback regarding the issue with the kettle and the behavior of some staff members. Please accept our sincere apologies for the unfortunate experience at the reception. This is certainly not the standard of service we strive to provide, and we will ensure that the matter is addressed with the team to maintain the level of respect and professionalism our guests deserve.We are glad that the Duty Manager was able to resolve the issue promptly, and we value your comments as they help us improve. Thank you again for recommending Cinnamon Lake, and we look forward to welcoming you back soon for another exceptional stay! Warm Regards, The Management.
Gæstebruger
Superior-værelse med to enkeltsenge
Overnattede i dec. 2024
Rejs med venner
1 anmeldelse
3.5/5
Slået op den 1. mar. 2025
My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel.
However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam.
As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off, he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items. After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up.
We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them.
BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too...
We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.
Oversæt
Svar fra overnatningssted: Dear Guest,Greetings from Cinnamon Lakeside Colombo!Thank you for sharing your feedback with us. Please accept our sincerest apologies for the experienced you faced during your stay. We will be addressing these matters with relevant departments to make awareness of this issue.Your satisfaction is important to us, and we truly hope to have the opportunity to make it right in the future.Warm regards,The Management.
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 15. jan. 2025
Excellent 5 star hotel, with all necessary amenities. They have 3 clay tennis courts. Very good breakfast available in very affordable price. The only thing to improve is to have one or two hard courts considering the climate conditions.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear you enjoyed your stay and appreciated the amenities, including our clay tennis courts and breakfast offerings. We also appreciate your feedback regarding the addition of hard courts, and we’ll certainly take that into consideration for future improvements. We hope to welcome you back soon for another great experience!Best Regards,Cinnamon Lakeside Management.
Denver De Zylva
Superior-værelse med to enkeltsenge
Overnattede i feb. 2025
Forretningsrejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 22. mar. 2025
Great location being the only resort hotel in the City of Colombo which is central, very convenient and good parking facilities.
Oversæt
Svar fra overnatningssted: Dear Denver,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our central location, convenient access, and ample parking facilities. We strive to offer the best experience to our guests, and your feedback truly motivates us. We look forward to welcoming you back soon!Warm Regards, The Management.
Marie.C
Superior-værelse med kingsize-seng
Overnattede i nov. 2024
Solorejsende
4 anmeldelse
3.7/5
Slået op den 16. jan. 2025
It was a pleasant stay,staff was very helpful.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your kind words! We're so happy to hear that you had a pleasant stay and found our staff helpful. We truly appreciate your feedback and hope to welcome you back for another great experience soon!Warm Regards,The Management
Gæstebruger
Superior-værelse med to enkeltsenge
Overnattede i nov. 2024
Par
1 anmeldelse
2.2/5
Slået op den 5. feb. 2025
One of the worst rooms i have ever been during my two month vacation. Unbelievable that they can offer rooms of this quality. had lunch buffet in the restaurant and it was filthy around and under the tables after children had thrown food on the ground and no one bothered to clean up until i asked them as it was so bad.
The front desk should have known to give a decent room to a canadian passport holder even if i was a local living out of the country for 50 years and travelled the world but never seen such dirty badly maintained rooms.
Oversæt
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i maj 2024
Par
3 anmeldelse
5.0/5
Enestående
Slået op den 19. jun. 2024
Excellent customer service that words can’t express 😊❤️
Friendly staffs are helpful at all the time we was stayed in this memorable perfect hotel , highly recommend hotel for everyone who travel to Colombo city srilanka
Oversæt
Anonym bruger
Overnattede i nov. 2023
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 26. dec. 2023
What a great hotel, it certainly didn't dissapoint! We were upgraded to a room with a view of the lake which was beautiful.
We had Christmas dinner buffet and it was one of the best ever, with an amazing amount of choice.The staff were very friendly and helpful, they certainly know what hospitality means. Easy to recommend!
Oversæt
Neil
Superior-værelse med kingsize-seng
Overnattede i dec. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 21. jan. 2025
Excellent hotel service. Good location
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your wonderful review! We're thrilled to hear you enjoyed the service and the location of the hotel. We truly appreciate your feedback and hope to welcome you back for another excellent stay!Warm Regards,The Management.
armways
Superior-værelse med to enkeltsenge
Overnattede i jan. 2025
Forretningsrejsende
4 anmeldelse
3.7/5
Slået op den 23. feb. 2025
Thanks for your service
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide an exceptional experience for our guests, and your kind words truly inspire us to continue delivering the best service possible.Safe travels, and we look forward to hosting you again soon!warm regards,Cinnamon Lakeside Management
Gæstebruger
Premium-værelse med kingsize-seng
Overnattede i feb. 2025
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 19. mar. 2025
Very good hotel
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your positive review! We're thrilled you had a great experience at our hotel. We hope to welcome you back for another stay soon! Warm Regards, The Management.
Reena Joy
Overnattede i mar. 2023
Par
5 anmeldelse
4.5/5
Fantastisk
Slået op den 13. jun. 2023
Love the place couldn’t stay for long only one day we stayed but love with the foods great taste and good comfortable the room was.
Oversæt
Sundralingam
Overnattede i sep. 2023
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 13. okt. 2023
Cinnamon Lakeside like its sister hotel Cinnamon Grand is one of the leading hotels in Colombo, Sri Lanka.
My wife and I with friends have stayed there on a number of occasions.
We enjoyed the stay and have nothing adverse to comment.