ITC Ratnadipa, a Luxury Collection Hotel, Colombo

Aircon not working. Cannot adjust.

My stay at ITC Ratnadipa Sri Lanka from February 20 to 21, 2025, started off perfectly, but was completely ruined by the poor management and questionable practices of the hotel staff. The biggest issue was the payment process, which was confusing and mismanaged. I was charged multiple times, including unauthorized retention charges and additional unexplained transactions. Despite reaching out via email for clarification, I received no response, which only reinforces the feeling of being misled. Additionally, I was forced to pay $90 in cash to a hotel driver without a proper explanation of the charge. The lack of transparency and unwillingness to resolve these concerns made the entire experience feel like a scam rather than a luxury hotel stay. I would not recommend this hotel to anyone who values clear communication, professional service, and honest billing. Avoid this place unless you want to deal with financial headaches and zero customer support.

Service is really not up to standard

nice place to stay in Colombo

很美的酒店尤其是夜景。在29F的天空之橋觀日落難得的感受，早餐豐富，主打印度風味但各式各樣類型也多，總可以選到適合的品種，早餐廳面向大海太有情調了。另外，服務員的態度真好，有求必應，把客人當上帝。但還是要吐槽一點，我訂的3人入住，而且註明2床，但他們能提供的2床是一張1.8m大床拆分的，怎麼睡得好，像這種供給3人住的房至少應有張床不小於1.2m吧

因為是新酒店，各方面都還可以的。就是入住的中國人太少了，因為是印度人開的酒店，基本上都是印度人入住，白人也比較少，連住了三天，餐食有點不太習慣。