Steigenberger Hotel Köln

Business Trip for nights was nice and comfortable.

I'm a Steigenberger fan. And this was my third stay at the Köln hotel. This year, it was clear quality of services and amenities dropped, from the collapse of the computer system right at the start of Gamescom, to long waits to speak with staff. The hotel needs more seasoned hands on deck. Staff is helpful & friendly, but overworked. Not happy with the half glass wall that separates part of the shower from the rest of the bathroom. It's a poor design that leaves the bathroom floor wet. Get a proper sliding door in place or a shower curtain. The bottom of the bathroom door showed clear signs of water damage. Also, don't flag all your green initiatives when you offer non-recyclable metal pods for the Espresso machine. Breakfast was great, parking nearby, love the location and neighborhood. But the hotel felt shabbier and service slide was notable from a year ago.

The room had a bed right next to the door, which made it quite disrupting in the evening because you could hear the footsteps... however, I saw some other rooms while they were being cleaned, and I think I just got really unlucky with the layout of the room. Another thing was the hotel was located right next to the tram station so it was quite loud as well. Also, there was a huge gap below the bathroom door which I didn't like as it didn't give you much privacy. However, the breakfast was excellent and the receptionist person on my check out day (13th of December, around 11am)was extremely nice.