Mauritius Hotel & Therme anmeldelser

Great location and very near to tram. Room is relatively small and without kettle. Breakfast is average with basic.

Booked this place just because of the spa. Made my way there from the UK and visited Cologne as it is a beautiful place. Got to the hotel to be told that because I booked via Trip.com I need to pay extra for using the spa. Absolutely a joke. The place looks run down also and very expensive. Will never stay here and would not recommend under no circumstances.

Jojiji

強烈建議切勿再次入住此酒店 本人必須嚴正提醒各位旅客，**千萬不要選擇這間酒店**！入住期間發現以下嚴重問題： 1. **衛生狀況極差** 床單和枕頭上佈滿不明來歷的頭髮，整體環境髒亂不堪，明顯缺乏基本清潔。 2. **服務態度惡劣** 向前台反映問題時，工作人員僅冷漠回應「OK」敷衍了事，既未道歉也無後續處理。 3. **設施與位置缺陷** - 酒店地處偏僻且交通不便 - **Wi-Fi次日完全斷訊**，嚴重影響工作與行程安排 - 房間正對喧囂大街，**清晨五時即有垃圾車作業**，噪音與腐臭味令人窒息 作為德國知名旅遊城市，此酒店的低劣品質完全超出合理預期。強烈建議相關平台將其下架，避免更多旅客受害！ **Subject: Strongly Advise Against Staying at This Hotel - Critical Issues Reported** I must urgently warn all travelers to **avoid this hotel at all costs**. During my stay, I encountered the following unacceptable problems: 1. **Extremely Poor Hygiene** The bedsheets and pillows were covered with unidentified human hair, indicating a complete lack of basic cleaning standards. 2. **Appalling Service Attitude** When reporting the issues to the front desk, the staff dismissively responded with "OK" without apology or corrective action. 3. **Multiple Functional Failures** - Inconvenient location with poor transportation access - **Wi-Fi connection completely failed on the second day**, severely disrupting work and travel plans - Room facing a noisy main street with **garbage truck operations starting at 5:00 AM**, producing unbearable noise and foul odors As a hotel in Germany’s renowned tourist city, its substandard quality is utterly negligent. I strongly urge relevant booking platforms to **immediately remove this property** to prevent further harm to travelers!

Tres bonne hotel

超級差，沒有空調。

Für Service könnte ich zehn Punkte vergeben. Ich hätte das Hotel mit der Therme gewählt um dort mit meiner Familie meinen Geburtstag zu feiern. Wir kamen wir zu früh an durften aber trotzdem einchecken. Im Restaurant wurden wir sehr zuvorkommend und freundlich bedient und als man feststellte dass mein Geburtstag bevorsteht oder sogar einen Tisch extra dekorieren. Alles in allem war das Essen auch sehr gut die Therme war sensationell. Wir hatten eine wunderbare Zeit und bedanken uns herzlich.