Excelsior Hotel Ernst Köln

Great location. Walking distance to cathedral, central station and old town. Beautiful design. Big comfortable rooms. Clean and spacious. Good service, friendly staff.

The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

酒店旁邊20米就是大教堂，樓下餐廳的肘子也好吃😋酒店服務人員很熱情。

朋友極力推薦，體驗後確實感受不錯，衞生、服務、設施都超出預期，期待下次入住😊。

Tophotel met zeer vriendelijke medewerkers en fraaie locatie.

房間雖然不大，但是五臟俱全。 房間很乾凈，服務也不錯。