Residence Inn Philadelphia Valley Forge/Collegeville

Absolutely Fantastic! We needed two rooms for two nights last minute to leave a very unsafe gross hotel at a different chain. This place got us in last minute. Breathtakingly beautiful, inside and out. Spotless everywhere. Beds were amazing, showers hot and huge. So many options for breakfast. Hotel was dead silent at night with very thick walls. Pool and jacuzzi were amazing after long days on our feet. Can’t wait to come back next year! Staff was incredibly nice and helpful. Amazing place!

Horrific experience when manager chose to vacate me after i paid for an extended booking and I paid an late checkout fee she chose to use the local police to escort us out of the building leaving my belongings behind. We had to leave our appliances, food, clothes behind! manager intently left as this was happening

We stayed here the night of Easter based on reviews. I am a Bonvoy member and love Marriotts. We had stayed at the Hyatt House King of Prussia the night before which was a dump compared to this place. This Residence Inn is superior in every way. Granted it’s not a brand new hotel and there were little things like a torn dust ruffle and worn spatula in the kitchen but overall this hotel was excellent. We checked in late Easter Sunday. There was a bartender around which was great so my husband and I got drinks, had some snacks and watched tv while our kids slept in the other room. We loved the pool. Pool attendant was extremely friendly. Hot tub was working perfectly. The breakfast is EXCELLENT for families. Everything you could possibly want including Belgian waffles with toppings!! 3 different kinds of juices, eggs, sausage, yogurts, fruit… I would stay here again for the breakfast alone. The Latino woman who helped put out everything was also incredibly sweet and friendly!! It’s so nice to have that kind of customer service. The complimentary coffee was also tasty and not watered down. The only bad thing that happened during our stay was we had issues with the toilet flap (water ran and ran…) and the morning we were leaving the toilet overflowed and ruined my change of clothes. As all this happened my kids needed to use the bathroom simultaneously and we all needed to shower still, so in a panic we asked to relocate our room until checkout which thankfully they accommodated, but it was still a pain. We were offered a few thousand Marriott points but I do feel like they should have offered a little more than that for the hassle, which I was not happy about. I would stay here again but I would make sure the toilet flushes easily as soon as we get to the room.

We have been staying here every month for buisness for quite a while now. The room We got in March had no hair dryer . The front desk said there was nothing they could do . They would not take one out of an unoccupied room . This is a joke. I was just on vacation with a buch of Marriot management I cant wait to tell them about this .

Our poor experience began at check in....we arrived and were told our room would be ready in 20 minutes by the male front desk clerk. We left went to the town center and returned 30 minutes later to be told our room would be ready in 20 minutes. 2 staff were at the desk this time the original male and a female who was unfriendly and confrontational (also not wearing a name tag). The room would have been nice if it had actually been thoroughly cleaned. As you can see from the pictures we had a spill on the bedroom wall, trash still in the trash can, stains on the shower curtain and broken tile in the bathroom. The hot tub in the pool area was also out of order for our entire stay. This hotel has also moved to not cleaning every day which 1) was not communicated and 2) if you are not going to clean every day you need to properly stock the rooms with towels, paper products etc. for the time period that you are not cleaning. This hotel's attention to cleanliness and customer service needs to be greatly stepped up especially with less frequent cleaning. Also be aware this hotel is right on the highway so some rooms do have highway noise.