TownePlace Suites College Station

As a long-time Marriott Bonvoy member since 2011, and a Platinum Elite for several years, I’ve come to rely on the consistency and professionalism of Marriott properties when traveling—both for work and leisure. Unfortunately, my recent experience at this Towneplace Suites, College Station location was deeply disappointing and fell far below what I expect from the Marriott brand. I sometimes travel with my small Yorkie for short business trips and always choose pet-friendly hotels. I did the same for a one-night stay here, booking through the CWT app, which showed the hotel as pet-friendly but did not display any associated pet fee under amenities or during the booking process. What followed was baffling and uncomfortable: an employee took off her name badge, followed a visibly pregnant guest (myself) to my room, and after I left the hotel, I was charged a $100 pet fee that was never disclosed beforehand—not at check-in, not on the receipt I received, and not listed in my reservation details on the app. It cost less for me to stay in the room than the surprise fee I was later billed. When I called to speak with the general manager, Lynn Barnett, I was told there was “nothing she could do.” I want to be clear—I don’t take issue with the existence of a pet fee if it’s disclosed upfront. But the lack of transparency, paired with unprofessional and frankly intimidating behavior, is unacceptable. Why would an employee remove her name badge and follow me to my room? Why send me an updated bill after I’ve checked out? I returned the next day to speak with the manager in person, hoping for some clarity. Instead, I was met with condescension and blatant disrespect. Ms. Barnett dismissively asked, “What do you want me to do, I’m tired of arguing with you.” I calmly informed her that we weren’t arguing, simply discussing a concern. She then allowed multiple employees to yell at me—in front of other customers—turning an already disappointing situation into a public and humiliating one. I showed her that the pet fee was never disclosed on my reservation nor within the marriott app, and explained that I’ve never been charged at other pet-friendly Marriott locations. Her response? No apology, no accountability, and no attempt to resolve the issue. Beyond this incident, the hotel itself does not meet Marriott standards: The property is outdated and more in line with a budget chain. The room was extremely basic. Breakfast was extremely limited. Staff appeared untrained and unprofessional. Elite Bonvoy members, do not expect your loyalty to be acknowledged or respected here. The $100/day pet fee (per pet) feels more like a deterrent than a policy, a slap in the face to those of us who travel with our pets as family. This location may list itself as pet-friendly, but its actions tell a very different story. Needless to say, I will not return to this location and would strongly caution others—especially fellow Bonvoy members and pet owners—to look elsew

Very nice exterior, but that is really about it. It is a basic hotel with no issues, it is not pleasant to the eyes. My shower drain was clogged. It is an ok stay but consider other options. Room quality: 2/5 - Dated. But it was clean. Facilities: 3/5 - A bit dated. Has a gym and Wi-Fi. Bathroom standards: 3/5 - Shower was clogged. Service: 5/5 - The interaction I did have were pleasant. Safety and security: 5/5 - No issues. Location: 5/5 - Along a lot of eateries and the highway.

I believe Marriott is a reputable company, but was shocked my what this location did to me and they refuse to make it right. I stayed at this location September 22-24 to attend a college football game. I booked the reservation in June and, since it was a major event weekend, was required to pre-pay the entire amount of $465.15 at the time of booking to secure the reservation. After my stay, this location charged my card an additional $511.63. I contacted them with what I thought to be an obvious error, however they refuse to issue a refund. They claim the Marriott website was incorrect and when I paid the $465 in June that was just for the first night with the second night being an additional $512. I recommend you NOT stay at this location if pre-payment is required at the time of booking.