Star Anglia Hotel

A pleasant sstay, The staff(reception) was helpful and courteous.

I wouldn’t recommend this place to my worst enemy. The room we were given stank of mould — we didn’t want to make a complaint straight away as we had only just got there, so we opened the windows and waited for a while to see if it would go. After about 45 minutes, the smell was still strong in the room and and after searching for where it was coming from, we found that the carpet underneath the bedside table was wet and rotting, which explains the unbearable stench. The door wouldn’t even close properly unless you used your full body weight to slam it shut, and it made so much noise that other guests would be able to hear when we left and returned to the room. The bed sheets looked filthy, like they hadn’t been washed in months. The walls and fridge were dirty, and the TV barely worked — it only played radio stations and looked like it was on its last legs. We went back down after about 45 minutes to report everything and were offered another room. Yes, it was slightly better, but still nowhere near clean or suitable for staying the night. I told the staff I needed to speak to my sister, and we quickly decided we weren’t staying. We gathered our things and went down to let them know — only to be told we couldn’t get a refund because we’d “stayed longer than 30 minutes.” Seriously? This place is an absolute joke. Filthy, mouldy, unsafe, and rude staff who clearly don’t care. We weren’t even there for 2 hours. Save yourself the stress and book literally anywhere else.

Great stay Had a lovely two night stay. Location was great and handy to city centre and restaurants. Staff were great, very helpful & friendly.

There is a strong smell of cigarettes in the hotel, there is dirt under the bedding, they do not change the bedding regularly, and it is obvious as there are bread crumbs, blood stains, and yellow marks on the mattress protectors. The hotel was absolutely disgusting and I do not recommend it at all. We recommend that the council go and inspect this hotel in order to determine whether or not it is suitable for opening. There is also a lot of dirt on the walls. There is a sense of unease associated with the inability to lock the door. The managers seems not to be bothered on checking the standards and when I complaint and asked to have a different room they declined and I walked away. I wouldn’t not sleep in a dirty place so decided to head to another clean hotel.

The hotel required ALL guests to have ID including my 2 year old daughter but this was not in their booking terms & conditions. They kept asking and asking & I was explaining no I didn’t bring my 2 year olds birth certificate with me & she doesn’t have a driving licence yet. In the end I decided to leave to stay elsewhere, I informed them we wanted to stay elsewhere & he said he would give us our IDs back in 5 minutes. I said ‘no, you don’t need them’ & he refused, only giving them back when my partner said he would come and get them. Bad vibes. I also arrived before 10pm but all the doors were locked. Had to phone to get let in & find out where parking was (smallest car park ever). Prior to all this I had said that we were going out for dinner, so did I need to phone to be let back in & he just kept asking when we would return, I kept saying I didn’t know & he just kept saying he needed a time. Decor is tacky but never saw inside a bedroom.

The staff were very welcoming, rooms were clean and it was super convenient with town. Bus stop immediately outside the hotel door! Will say that the hotel was too hot. Not sure if the heating was on even in summer or if air con is just needed? 28C according to the thermometer! Would have also appreciated food/milk options for dietary requirements.