Colchester Town Centre

It was a Lovely hotel. All the staff were so friendly and very helpful. The food was some of the best food I’ve had in a premier inn. The food was served nice and quick and lovely presentation. The beds were very comfortable. Would definitely recommend this hotel.

4 soft pillows, room spacious, with tea and coffee available, tv, hair dryer etc. Bed comfortable. Beautiful bathroom, with fluffy towels. Option to have breakfast and Evening meal. Right on the door step. Staff are always helpful, and there to help.

Lovely hotel in really nice location! Visited this hotel with my partner and our 6 month old baby and we’re chuffed with the service we received. Only stayed for two days but will definitely be back! Special thanks to the morning staff (Kevin and Maria) who were on hand to help us through our breakfast with our little one. Would recommend.

When first arriving at the hotel myself and my children found a car space fine (there was 2 left). We then went to meet my friend who lives here and come back 2 hours later and no spaces were available at all. When booking I read the description as on site pay for parking, where actually there is very limited spaces. You can park near by for ncp parking, but I don’t want to pay over £140 a hotel room to park up the road and leave the car there. I found a space on the road, however noticed loads of teenagers hanging around the car, so will see if any damage to the car in the morning. Do not stay here if you need parking. Reception also not the most friendliest and this is coming from someone who works on reception myself.

We stayed for 2 nights as a relaxing valentines break away and to visit Colchester Zoo. The location is great, the room was clean and bed very comfortable. The room above us on both nights woke us up multiple times in the night so didn’t sleep great, was lots of footsteps and banging, not sure what they were doing but for what we paid, we didn’t really want to complain about it. The carpark was a massive problem though, on check in, we were told we needed to scan a QR code to pay for the carpark when we leave and if there wasn’t enough space, we could use a discount code for the NCP which is a couple mins up the road. The first night was fine, we’d parked on check in and walked into town for food so no problem there but the 2nd night, we had been at the Zoo and couldn’t get a space when we got back. We remembered about the NCP so parked up there, felt a bit unsecure leaving our car up there and quite an uphill walk to bear in mind when carrying bags back up in the morning! On check out, no one was there so we dropped room cards in the box and went to pay for our first night of parking- it only let us select 2 nights so we had to pay double the amount of parking even though we only stayed 1 night there. Also, with the NCP, the check in staff didn’t mention you need to download the app and put in the discount code prior to entering the carpark which meant we didn’t get discount for that nights parking too so massively overpaid on parking. Please make sure you download the app and add the discount code if you’re planning on using the carpark!

Everything I have come to love and expect from Premier Inn. Fantastic staff, clean and comfortable rooms, a good night's sleep, great breakfast. Well located for castle and museums. Has its own car park and discount for multi-storey next door if full. Perfect stay.