Royal Alhambra Palace

We have visited the Royal Alhambra Palace Hotel for the sixth time in a row and were again very satisfied. We are very happy to return to this hotel. It has been confirmed once again that the hotel is at a professional level, both in terms of service, maintenance and overall level, including the entertainment team. Thank you again.

Lovely hotel, but, a few tweaks needed...a microwave that you can plug in as food Luke warm, trained barstaff as cocktails worst ever tasted, white wine should be served cold, air-conditioning not really cold.lovely bathrooms,beds nice, but, to charge 80£ to reserve your room for a late flight, a bit extortionate! But all in all a nice stay.

I am currently at this hotel and believe it is only right to write a review asap. First of all being British the buffet is not tailored towards us at all. No bacon, sausages, normal toast, burgers, pizza, regular cornflakes etc. As someone who is from england me and my daughter were mimicked about the way we held our knife and fork while eating by a guest. When asking a woman about what a la carte restaurants they offered she then suggested that it was only for vips. Inferring we wasn’t that. The a la carte restaurant are assigned to certain days and they insist that there should be a minimum of 10 people to have booked before they open it. Therefore we did not see one a la carte restaurant open during 1 week stay. They also add a service charge when it’s ‘ all inclusive ‘. The entertainment is 90% spoken in other languages which made me and my daughter feel very singled out. When the entertainment has pool parties the music is overly loud to a point the whole resort is able to hear. Although this isn’t an issue for me personally i do believe that it wouldn’t be up to everyone’s liking. Me and my daughter always make an effort to make people feel comfortable although there are full grown adults who will stare at you to a point where you feel the need to smile and they will completely blank you and make you feel uncomfortable. This is a regular interaction and is what 90% of the guests do. You will say hi to people and get no response, people will walk infront of you and make you wait for them to move knowingly. The indoor pool is absolutely freezing even after coming out of the boiling weather. The tiles are also very slippery and i believe could injure someone. At the patisserie, the people who were infront of us were getting served and then another staff came out and decided she was going to serve the back of the queue and not us when we should of been next to be served until we said we had been here one of the longest and then we got served. Obviously there was an underlying reason why she went to the back of the queue and tried to serve anyone but us. It again made me and my daughter feel very isolated and uncomfortable. We booked this with tui and didn’t get the information that there’s actually a shisha bar on site. We understand that everyone is welcome to their preferences however had we known that we would’ve never booked this hotel in the first place. All zones near the kids part have no smoking signs. I watched many people smoking right next to the no smoking sign near where the children go in the pools and play. On three occasions we also had our room left unlocked by staff. As we know this we reported it to the guest relations manager where the next day it was then left unlocked again. The setting and aesthetic may be 5 star but the unwelcoming feel this place has isn’t even worth one star. Under no circumstances would i return even if it was a free holiday. The whole feel to this hotel is that we are of no importance a