Westgate Cocoa Beach Resort

I thought it was excellent customer service. They did everything possible to make adjustment to the air conditioner to make it comfortable for us! However,my grand daughter was very disappointed about limbo being cancelled and they didn’t get a new limbo stick.

Zero. Not even a one. Mariana is who is spoke with - the motel was not water front like I was told and pleasant as she was she let me know that it was not ocean front and the advertisement was sketchy - I was ask to to upgrade my room which was not ocean front either but a shorter walk - and I ask for my money back and I was going to go through a long process to do so. But after driving 12 hrs and just wanting to rest I paid the 30$ to only be disappointed and lied to.

Its an old converted motel. Beach access was the best part, but that is it. Youll need to walk across the parking lot to get there, cross the main road, and then cross the next set of buildings parking lot. A short walk, but nothing glamorous. You will pay if you want to rent a beach chair or “umbrella” By the hour, or for an entire day. Sliding doors open only to the outdoor walkway, so if you want to be outside youll be sitting in the common area. Paper thin walls lets you hear everything outside and above you. Loud music plays until 10 pm and starts up at 9am. There was a distinct smell upon entering the room. While they upgraded floors, counters, and some appliances, you can tell a coat of paint was all they did to “upgrade” the rest. If you are a family with young kids, I would not recommend staying here. I encountered drunks walking around from the moment we arrived. For almost $350 a night, I expected much much more. Really glad I only had a one night stay.

Waterpark in photos doesn’t exist. Pros- spacious clean room, tiki bartender friendly and drinks and food good and affordable. My kids enjoyed the lazy River. Easy walk to the beach with rentable umbrellas and chairs Cons- didn’t realize it’s a timeshare property so you can’t go to your room until you talk with a second person. She was friendly and moved quickly as I think she knew I wasn’t interested. Big con was misrepresentation of photos on the web which included their waterpark. It’s really the only reason I booked this hotel as we could have found less expensive room nearby.

The first morning we were there, a very loud and threatening man was outside our balcony screaming that he was going to kill someone and yelling explicative words. I called 911 as there was no security. When we checked out, our son accidentally left his bunny. This bunny was well loved and one could tell. We called a few hours later to see if it was found by housekeeping and I was told “we aren’t responsible for lost items”. It wasn’t lost, it was left in the bed. Who throws away someone’s lovey? This bunny had been with my son since he was 6 months old-through numerous surgeries. We went on vacation to have a lifetime experience and we got home with a heartbroken son. It’s been over a week and he still cries because he worries that bunny isn’t ok. How do I tell him that this resort considered it trash?

The best things about this hotel are the pool/splash pad/lazy river and accompanying atmosphere. This hotel also has a direct path to the ocean, with access to a clean and sandy beach. We had to wait almost 20 min for our room to be ready, even though we let the hotel know an hour ahead of time when we’d be arriving. The rooms are big - which is about the only good thing I can say about them. The beds are rock hard. In fact, we had to buy foam pads once we got here because the bed felt like sleeping on the floor. There were ants in one of the bathrooms, along with no water pressure and only luke warm water temperature. The glassware is cheap and actually broke in my son’s mouth while he was drinking. The dishwasher didn’t work. The internet was spotty. With all that being said, this is one of the more popular hotels on the ***** it seems.

No elevators near the rooms not handicap accessible regardless of the advertisement! This is an older hotel remodeled to try to make it look good don’t fall for the catfish! We had an elderly person with us who was on a walker they stuck him on the 2nd floor up 16 steps. We are Westgate timeshare owners in Orlando and we will never go back to this resort it’s a joke!

I have been coming here since 2019 with my family and sometimes with friends. I like the way they stock up my bathroom with towels and other stuff. The pillows felt so good, my family loved them. The workers are very friendly, and the place is very clean. We’ll be back soon!

Our stay has been great! Room is clean and comfortable. Sue at the Tiki bar is great! She is friendly and helpful! We have used the shuttle to and from Cocoa Pier a number of times and Big Ray is awesome! We also enjoy the convenience of the Makai Snack Shack!