Tawa Refugio del Puelo

I spent a long weekend in Tawa with my 18 and 8 year old. The experience was absolutely outstanding. The location and landscape is breathtaking, the activities out of this world, the food of the highest quality and the service amazing. We had the time of our lifes, embraced with nature and well the most priviledge and fortunate people on earth. After thinking it a lot we went for the full experience package to have all the activities we wanted included with an exclusive guide at our side. It was the best decision we could have made we were lucky to have Diego as our guide which enhanced all the experience to it's full potential. We hope to be back soon.

The hotel was beautifully appointed and located right on the glacial lake. The view outside of our room was gorgeous. The highlight of our stay was the food, which was absolutely incredible in terms of quality and presentation. Our sincerest thanks to the kitchen crew. The reception staff was extremely kind and hard-working. We especially appreciated Diego. Our only complaint was the lack of information that we were able to obtain from the reception crew. When we asked about information about local activities, we were directed to a QR code. The QR code was broken. We were received several text messages from the team about recommendations of things to do nearby, without addresses, locations and/or other useful info. English is a second language for all of the staff. Written, English language material would be so appreciated rather than a broken web link. Additionally, we encountered a 2 Hour Rd. closure on the way back from the hotel to the airport. We were the only people sitting in the line of traffic for an hour. We were not warned that this could happen, although locals definitely were informed.

One of the best places I have ever known, everything perfect, rooms, service, attention, the environment and its people. I would come back again and again. Thank you for everything!