Courtyard by Marriott Atlanta Windy Hill/Ballpark

This place is utterly disgusting. Curly long hair in bed and tub, everything is so old and gross, floors sticky, blood in grout of bathrooms. Don’t be fooled by the fancy exterior. This is worse than a Days Inn from the 1980s. Lady at front was nice and didn’t hesitate cancelling the rest of my stay when I told her I wasn’t happy with the room. She didn’t seem too surprised.

Very friendly and courteous staff. We stayed overnight after attending an Atlanta Braves baseball game. Room was clean. Just what we needed for an overnight stay. Extremely close to Trust Ball Park. We arrived earlier than the stated check-in time of 4:00 pm and was immediately provided with a room. The staff was very accommodating.

The day before our arrival I woke up to an email confirming the cancelation of my reservation. I spent 45 minutes on the phone with a very helpful agent and my reservation was reinstated. I wasn't given a clear explanation but the agent suggested that it was canceled by the hotel (not the Marriott system). When I arrived I was told that I had reserved two rooms. We had two mysterious calls to the room and heard only a dial tone (interestingly, the agent who checked me out had two hang up calls at the front desk while I was standing there). The air conditioner was very loud and 'clunked' on and off so we didn't sleep well. In the morning we looked forward to a simple breakfast but they were out of eggs, bacon, and fruit so basically couldn't serve anything on the menu (except oatmeal). I expect a quality experience at Marriott properties, and this was not that quality.

If your walls are damaged by water and the paper is peeling, fix it. If your bistro isn't actually open, update your website. When the ice machine breaks call someone to fix it instead of just saying "it work when it want to". If the carpet is wet, tell someone or don't put people in that room. If the sign said Joe's Motel I would not expect much. The Marriott flag used to mean Way more