Grand Hotel Napoca

方便整潔好

We went there for a sport competition and maybe the restaurant staff was not very pleased with that, and maybe this is why they looked annoyed and lacking good mood. They left me with the impression they were overwhelmed by the situation. The food was tasty however.

I stayed at the Grand Hotel Napoca for 3 days as part of a larger delegation that arranged our accommodation there. Despite being an old hotel, it has been well renovated; the lobby, hall, restaurant, and bar all look new. The room was spacious, partially renovated, but comfortable and clean. The biggest issue was the level of service provided by the hotel staff. Upon entering the hotel, you are not greeted at reception, and the breakfast in the restaurant is very basic. Out of 4 waitstaff, only one young waitress made an effort to be attentive. The other old-school waiters do not speak English and communicate through gestures, which is quite uncomfortable. They do not but rather maintain the buffet and clean tables after guests finish. Nobody tries to bring you coffee or assist you when you ask for something. For example, when I requested hot water for my muesli, the waiter pointed to a thermos that had been sitting there for 2 hours, and the water was no longer hot. When I mentioned that to the waiter, he directed me to the coffee machine to wait in line and pour hot water myself. There is no option to have an omelet eggs made to order; breakfast choices are quite limited, with only bananas apples available. The coffee from the machine tastes terrible, so after breakfast, we decided to sit in the hotel lobby and order coffee from the bar. I received an Americano smaller than the cappuccino my husband was drinking and asked bartender to pour it into a larger cup with a bit more water because I prefer my Americano more diluted. He reacted aggressively, gave me a plastic takeaway cup to pour it myself, did not respond when I thanked him, and then started banging metal dishes loudly and expressing anger about my request. Then, a supervisor by speaking Romanian, and the supervisor kept saying calm down, calm down. Finally, a problem arose with the air conditioning, which stopped working on the last day before our departure. It even felt like the AC was heating the room to 30 degrees! We asked the housekeeper, who said another room had a malfunction, and since the ACs are connected, the entire horizontal line was not functioning. I would not stay at this hotel if it were not booked organized. The staff need serious training because, unfortunately, all the good and comfortable aspects (such as free and very convenient parking in front) are overshadowed by the subpar service of the employees who do not seem happy to serve guests.

Good location, near the central park, the stadium and the arena. The room was spacious, refurbished, but you can tell that it is an old hotel. It was clean and confortable. The hotel has parking in front, no reservation needed. I do not recommend the restaurant or the breakfast. Not many options and not very tasty ones. But the lobby bar has good coffee selection.

The congress had 700+ participants, for which this hotel was excellent. Nicely located just outside the city centre, with a walk through the central park. Breakfast "standard OK" but with a good omelet (not the usual uneatable stuff). Sleeping quality good. Some details typical for a slightly "dated" "grand hotel".

My wife and I stayed twice at this hotel , August 2022 and August 2023 (Traveled from UAE). Perfect location next to Somesh River and across street from the Central Park, we stayed in a spacious suite on the 8th floor with a living area and second bathroom overlooking a very nice view of the Somesh River and the beautiful city of Cluj-Napoca. Breakfast was very good with a lot of varieties of food for every taste. Staff was friendly, kind and eager to please. We especially came to Cluj for a wedding which we attended on the second day of our arrival, party room of the hotel is amazing, everything was perfectly organized, food was very good and delicious . For sure we will come back to Cluj and stay at this hotel.