Bougainvilla Hotel

I would not class this as a hotel. I was in a standard room on the ground floor. The room is very basic. There is no kettle, no iron, no fridge. Prior to booking I emailed to ask if the room had WiFi and was told yes it did. I arrived on Monday 29th January, there was no WiFi. I reported this to the office, I was told she would report it to the company. The manager shared the office WiFi password with me, but in order to use it I would have to sit outside of the office, so had no privacy for calls. Cutting a long story short, my room had WiFi on the Thursday of the same week. By thenI had already decided to leave, not only for the lack of WiFi. There were a list of telephone numbers in the room to call like the office and so on but no telephone, how are you supposed to call as a tourist if you have no local phone. The place is in need of renovation. The bathroom is tired and dated. The toilet did not always flush properly. When I returned to my room on the Wednesday there was no water in the bathroom. The office was closed so I reported it to the bar staff. Water was fixed a couple of hours later, however there was no hot water. So had to shower in cold water. I informed the office on the Thursday that I would be checking out the next day. i was originally meant to stay until the following Monday, however I couldn’t stay there anymore, I had had enough. When I went to check out the following day I asked if I would be refunded any money due to the poor facilities. The manager was trying to make excuses as if the poor service was acceptable. She reluctantly agreed to refund me one night. However since leaving she has charged me an additional charge for a late checkout fee even though I had already paid for that night. To date I have not received any refund. I will definitely not stay here ever again and would not recommend it. It is a shame as the bar and restaurant is ok and has a nice view, but for me it was nightmare staying there and I would say it was a rip off . I’m still waiting for my one night refund although I should be refunded for 3 nights I could no longer stay there.

We used this as a base as we were going on Captain Yannis tour. Basic is an understatement. Bring your own towels and toiletries for this one. Mattress was hard . We booked 3 villas, one had no toilet roll- we asked and we did get. obviously something you would expect to be in there already! However, the people are nice . It was definitely interesting to see the tortoises roaming freely outside. Listen out for Maya the cat who mews and scratches the door, sha can get quite loud! Location wise its 5 minutes away from local restaurants and supermarkets. Overall, in spite of everything I would actually stay here again, I would just bring more stuff with me. Location is everything so if you just want a base like we did I definitely think this place should be considered.