Gæstebruger
23. november 2024
I just wanted to put a quick comment here about the high level of customer service provided by Serge Bauvet from The Ardagh Hotel! We are travelling to Ireland next June (2025) from Australia. 14 individual nights on a loop! I had accidentally made a typo mistake whilst doing a booking, via a 3rd party agency, for our stay. It was a “non-refundable” booking & the incorrect date could have caused massive complications to our Ireland self-drive tour! The 3rd party staff were finding it difficult to find a solution so I contacted the hotel directly (1st by phone, then email). Serge was so professional, understanding and quick to act. His correspondence from Ireland (me in Australia) was immediate on all occasions (big time difference) and he took responsibility to oversee my issue! In simple terms he was a breath of professional fresh air!! I look fwd to saying Thankyou to him in person! If he represents the quality of the Hotel and their customer care I can highly recommend The Ardagh Hotel & Restaurant as a “must stay”, Connemara location, on the Wild Atlantic Way at Clifden! “Top of the mornin’ to you” Serge!!
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