Hilton Garden Inn Cleveland Downtown

The staff was incredibly kind and helpful — when I arrived soaking wet from the rain, they immediately gave me a towel and offered me free water, which was such a thoughtful gesture. My room was spacious and the bed was comfortable, making it easy to relax after a long day. I truly appreciated the warm and attentive service.

Our car along with 5 other cars got broken into on the same night and the hotel did not do anything to compensate the parking fees we paid. Despite having cameras AND a parking security, the security guard had clear view of the lot and was nowhere to be found when everyone woke up in the morning to find our cars trashed. We were visiting from Canada so we had a very long drive ahead of us in the rain with NO windows. We paid $300 which was the lowest in the area for windows. Do not recommend staying here unless you want your cars broken into, but if you don’t own a car, the stay is alright, just what you would expect from a Hilton.

Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .

We like this hotel

專門去看騎士隊的比賽，這個酒店最大優點就是離球場近，車子停在酒店，走路過去幾分鐘。這裏去搖滾名人堂也不遠。酒店設施一般，稍微老一點，也可以接受，停車方便，周邊商業不多。服務一般，服務員似乎業務不熟悉，給我多扣款，不過攜程是很負責，聯繫後退款了。總體感覺，看籃球住這裏還是很不錯。

野球場まで徒歩5分以内で便利。部屋も快適。残念ながら受付の女性スタッフの対応が悪い。3時55分に着いても部屋はまだ準備的でなくて何時に入室可能かも不明と言われる。やっと手続きできたら、一部屋の予約なのになぜか二部屋の予約と勘違いされる。部屋の前にたどり着いたらルームキーの不具合で再度受付に戻りやり直し。コーヒーメーカーの中に前の人が使ったコーヒーが残っている。部屋も場所も快適だがサービス面はよくない。野球場までのアクセスにこだわらない人は他のホテルのほうがいいと思います。