Comfort Hotel Pacific Cleveland

因為參加朋友生日聚會才訂這裏，感覺業主不願意在設施上做任何投資。房間的傢俱都像二手店淘來的舊貨。價格還不便宜，下次不會再選這一家了。

Room was large, new carpet, tidy- Half renovated. Bathroom tired and grout grotty, dodgy light switch. We were there 3 nights, room was tidied once. Average state of room could cope with as wasn't dirty and staff were friendly. However, there are what appears to be more permanent residents in the rooms. There are 2 tables set up in the carpark that they sit and smoke and drink at, starting at 5am, clearly heard from nearby rooms. It isn't a good look for a place of business attracting travellers and tourists. Probably would not stay again, didn't like the vibe those residents gave the place.

What a dive!!!! First impressions- marker scrawl on walls of main bedroom like someone went insane there; as you progress into the property it gets worse with the oven literally hanging out of the wall and unsafe PowerPoints. The carpet reeks of smoke, mould and urine- I have not seen a motel room in such atrocious condition in a very very very long time! The owner offered me ‘ a feed back form (which I perused vigorously) and that they will review and discuss it’…. The motel is funded by government contract for permanent residents and has a very unsavory feel about it.

Very tired hotel in major need of upgrade. No phone in room to contact reception, the chair in our room was torn towel rail fell off the wall although the staff were lovely the permanent residents were off putting and their children used the hallways as their playground. Kept the extra lock on the door the whole stay. Would not recommend 😕

This is a tired dated hotel with local people housed in the hotel. There was a really strong stale smell of cigarettes and stickers on the outside of the doors of local housed people. The electric were not up to scratch with taped up appliances. The pool you could not see the bottom of which didn’t look hygienic. The staff however excellent and friendly. I wouldn’t recommend

My toddler son and I stayed overnight here during Easter 2023. The staff were quite friendly. The room was clean and spacious. However the bed was quite uncomfortable. The mattress was too soft and I could feel the springs when I slept. The pillows were also quite uncomfortable. The room had a bar fridge, a microwave, tea, instant coffee, 2 x mugs & 2 x wine glasses. However a few plates and cutlery would have been handy.

I'm sure this was once a quality accommodation but it now appears to be being used for emergency housing. A table was set up in the carpark where the residents sat and smoked and drank and chatted loudly to all hours. Children running up and down the hallways at 10.30 at night and domestics in the evening which was verging on ringing the police. Housekeeping not up to standard, bed sheets pulled up but certainly not made (photo attached). Dirty towels not replaced and cockroaches scuttling around the room at night. Probably the worst thing was the putrid smell in the room, couldn't put my finger on what it was but could have been stale urine. Definitely would not recommend

No appliances power - no fridge electricity / everything melted for the whole 2 days were were there - no phone charging possible - no kettle - no microwave - no TV - no air covering / heating - only ceiling lights and hot water. Refused to assist. Let us without power the entire 48 hours. I called reception 5 times & sent 4 text messages to reception. (No staff there after hours) Fridge was full of burst open mini-bar soft drink cans that were dripping out the fridge door. No one even came to clean that in two days. There was no daily room service.

Gross. Disgusting. Unclean. Avoid.self contained does not mean no housekeeping. You get what you pay for but I'd rather have stayed in the park opposite. Toilet paper could be used as sandpaper for a painting contractor. Have never been so grossed out by an unclean environment.4 coffee cups and 2 milkshake glasses are all that was provided in the 3 bedroom town house villa. This property needs a refurbishment, new housekeeping and new management.