Premier Inn Bradford South

Arrived to a hotel stinking of **** in the corridor, the room was not made up and dirty - great big hair in the bathroom on the toilet roll holder and a dirty bath. Only 1 large bath towel for the family. Spoke to the night time manager. She was lovely and apologised, even going to clean the room and set it up herself whilst we went to eat. I thought that was the end of it.... then went into the restaurant. We sat ordered, with a grand total of 7 people in the entire restaurant after 2 hours our food had still not arrived and the staff had no idea when it would arrive.... as nothing had been made as the chef is new? Manager was called, we had to leave after 2 hours was given our drinks on the house and a complimentary breakfast alongside of a half cooked pizza from the new chef. We left called it a night went back to a room which although the bath was cleaned the hair on the toilet roll holder remainded. The night was restless with what could be described as an elephant in the room above, and the room fluctuated from too hot to, too cold thanks to dated heating and no aircon. In the morning we went in for our complimentary breakfast. Noticing immediately how short staffed they were, and the lack of well food out on the side. Was told don't worry it's a different chef. Was there for another 2 hours managed to get a few small breakfast pieces but there were no bread or continental breakfast options, a broken coffee machine, no milk, and full English was empty trays on the side - yet guests were filling in. The day time Manager was there trying to refill as the staff seemed incompetent.... with one deciding to clean windows rather than restock the food. At this point we could have done with a complimentary takeaway to make up for a none existence dinner, and less than complimentary breakfast. So I spoke to the day time manager of which after numerous excuses I was told it's a new team.... she only got them in December - yet it is now February think the lack of training and capability is an issue here. Then was told normally the restaurant was closed in these circumstances but they are really trying? Tbh it needs closing to train staff properly

The staff in the Bar especially Leslie were friendly and respectful and is a very nice person and made my stay very enjoyable loved the banter with her. This is one off the best hotels I’ve stayed in for a while I can’t wait to come back and see the staff again.

Abby was a great hostess, catering for all our needs. Jake did really well with the food, making really tasty stuff! Thanks team. David made us feel just at home and we had a good laugh with all. Overall a wonderful time out. Will recommend and look forward to another stay in the future.