Suncadia Resort

Check in process was horrible. They are becoming local Venice (if you do not come - other people come) . Too many customers, too popular. They do not care about service and customer support.

I stayed in a room without a view and it was still a gorgeous view of woods. Loved my stay!

No functioning shower and no resolution! This was our first time staying at Suncadia. We did not think to research whether our room would have a mini fridge because what hotel doesnt?!? Spoiler alert, there are no fridges in the double queen rooms, so our snacks went to waste pretty quickly. Second, we asked the front desk if we could borrow a board game, but they do not have any. They do put out containers of stale smores supplies each night with no receptacle to put the supplies in, maybe your hands? Lastly, my daughter and I went to the hotel hot tub at 9 pm. There were dirty, wet towels all around the hot tub. We got in and noticed a strange smell, and then turned on the jets and the smell became very sewage-like. We went back to the room to shower and there was not hot water. I called the front desk and they said the water is "tricky", but sent an engineer. My daughter and I sat in stinky swimsuits for 2 hours and Adrian at the front deak would not allow us to shower in another room or switch to functional room without paying an additional deposit. Adrian said that there were no managers on duty and they would be sleeping! Like my 9 year old should have been! Finally, i developed a rash and washed us with water from the sink using the ice bucket. What a horrible experience! Also, they were sanding the baseboards all day in the hallway outside of the guest rooms and we woke up extremely congested. The property offers no continental breakfast, very few amenities, and is not very clean. Two thumbs down.