TownePlace Suites Syracuse Liverpool

非常不錯的入住體驗，交通方便，房間寬敞明亮，清潔衞生，居住舒服，早餐美味。

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I gave the "Very Good" rating strictly based on the performance of the front desk staff, housekeeping staff and breakfast staff along with the overall cleanliness of the property. I was least impressed with the General Manager of the property. I watched him berate an employee in front of guests that was totally unnecessary at that moment as he could have waited for a more private moment to educate that employee. I would recommend staying at this site by far over the neighboring Hampton Inn for sure.

TownePlace Suites in Liverpool NY is the perfect place to stay. Rt 31 and NY 481 and NYS Thruway are close by. The Destiny USA mall and Onondaga Lake Park are nearby. Dining venues are right across the street and Wegmans is just across the Rt 31. The complimentary breakfast served daily. Han from housekeeping team is doing an excellent job and takes care of your room very accutaly. Towneplace Suites in Liverpool NY is a recommendation.

I stayed here for two nights over the holidays since my family members were ill and we could not spend Christmas together. My room was a bit small but was comfortable enough. The full sized fridge was a big help. Internet worked great. Bed was great. Breakfast was wonderful. Staff was helpful. The major complaints: Pool and fire pit were not open. I am not sure why hotels only open fire pits in the Summer. I want to sit by the fire pit year round and especially in Winter. I could walk to several restaurants and stores like Red Lobster, Chilis and Barnes/Noble. That was great since these places were open around the holidays.

Definitely not brand new. Stayed here over Christmas while in town visiting family. The staff working Christmas Eve was pretty good. The rooms are ok, not super clean but ok enough to where I’d stay again. I had reserved two rooms, one for me and my husband and our two little dogs, and then one room for our 15 and 21 year old daughters…the rooms were in different floors which was fine as we needed first available rather than closest to each other. I was pretty surprised to get charged a pet fee for both rooms, when I was very clear the dogs would only be in the one room. I was told I had to call back when the manager would be there, as the decision was made per his discretion…and it couldn’t be reversed. After we returned home I called and questioned his decision, and felt I had to almost argue my reasoning, apparently he thought we were taking the dogs back and forth from the 2nd floor to the 4th floor?? Because yeah, that’s real convenient. I just felt that was sneaky. Also my husband left his phone charger in the room, and of course they didn’t have it, also shady, especially considering I left a rather large tip in the room (considering it was Christmas Day). I don’t know, this place just left a shady vibe. Will probably stay somewhere else next time.

I checked in 2 days ago, no problems. The staff were nice, the property is clean. There’s also a Tesla and a universal Level II charger in the back parking lot which was great for EV charging. The rooms are equipped with a full size refrigerator, kitchen, coffee maker, etc. The biggest issue are the beds. They are horribly uncomfortable and hard as a rock. Brought me back to beds in Mexico or Southeast Asia. I had 2 nights of almost no sleep due to how hard the beds are. Hopefully, Marriott will do something about these beds. Beyond that, pleasant stay. Elevators work well. I did not eat breakfast. Plenty of free parking.

We have stayed at this hotel several times due to family being in the area. Our family recommended it based on the fact that it was the newest hotel in the area and they assumed it would be the better option. Location is very convenient with many stores closeby but that is the best thing it has going for it. I am continuously shocked at how poorly this hotel is maintained. The last 3 times we have stayed here our rooms have been filthy (they also do not clean or take away trash and constantly run out of clean towels). The most recent room I was told was an "upgrade" was smaller than the room I booked with only a bed and sofa bed (for 2 adults and 2 kids). The curtains were covered in brown stains and a we experienced a water leak that flooded our room. We were told there were no other rooms (hence the "upgrade") They later called back and magically found a room on the 4th floor but we were leaving for the day and didnt have time to schlep our things ourselves to another room as we were going to get out of there as soon as possible . There are holes in the walls and haphazard patches all over the rooms they dont even try to disguise. Wallpaper falling off the walls, vents caked with dust, hair in the shower, i could go on and on. Common areas smell strongly of off-brand cleaning product. They did refund us one night for the flood situation so I have to give them credit for kind of trying. However previous visits have met with unhelpful and argumentative staff. Really shocked the Marriott name is even attached to this place. We wont be back.

I stayed at the hotel for two nights over thanksgiving when my daughter's hockey team was playing in Syracuse! they were at a different hotel. I absolutely loved my room! I had #316, which had a nice comfy king bed, a small pull out sofa which I didn't need but also a FULL kitchen which was so awesome!!!!! The bathroom was a good size, a little more counter space would be nice but all in all, the bathroom is great. The shower door design is interesting.... seems to be the new way of showers with only partially closed with glass so some water does get out, but oh well! The breakfast downstairs I thought was really good, coffee was great, they had omelets one day with sausages and then scrambled eggs with veggie sausages the next day. I thought it was great!!! There is a pool but I didn't use it. Lots of parking. There is shopping and restaurants so close, it was very very handy to everything!!!! The lady at check in was amazing, SO friendly and helpful!!!!! I would 100% stay here again and I highly recommend it!!!! Was super clean and nice!!!