Hampton Inn Syracuse Clay

Easy and very convenient. Use this business often. No complaints other than non working vending machines.

I made a reservation a month before the date requested. I got no confirmation email at that time. I phoned to cancel 5 days before the requested date and was told there was no reservation in my name or with my telephone number. Two days after the reserved date I find I was charged. They have refused to refund my money. I will never stay at another Hampton Inn anywhere!

This place needs some updating. The curtain in our room was torn and the wall paper was peeling. Nice people, but the hot tub was weird...like HUGE bubbles but no jets that are actually therapeutic, glad they had the tub though since most of the Ohio hotels have them outside and shut for the season (that by the way is silly). Wouldn't go back, poor location, hotel needs some updates.

The pillows are SO FLAT!!! The hotel itself is nice for the most part but I tossed and turned all night.Hot tub is a great feature but seen a lot of scum at the bottom. I’ve stayed here before several times for the hot tub but seems to be lacking a bit this time around.

For the condition of this property the rate shouldn't be close to $200/night. I traveled at Hilton properties extensively for 20+ years before I retired and never saw any in this poor state of repair. This is similar to what I would have expected from Red Roof or other low end facilities.

Our room smelled terrible upon arrival. The manager Ian sprayed Lysol in attempt to correct or clean the stench. They weren't able to move us to another room because we required handicap accessibility and there wasn't one available.

This hotel was clean and had all the amenities I needed. The bed was comfortable and the shower was huge. The manager was friendly as was the attendant at the front desk. He was polite, welcoming and very helpful. I would recommend

I stayed 2 nights in. King room with a walk in shower, no tub. The room was clean and the bed reasonably comfortable. The hotel is conveniently located to chain restaurants, a supermarket, gas stations and anything else you may need. and a a spur that will get you onto I-81 in about 5 minutes. The property sits far enough off the main road - Route 31 so that traffic noise is not an issue. Breakfast was standard for a Hampton Inn. The property is starting to show its age just a little. While everything in the room did work, the furniture is showing a little wear, the areas are getting a little dingey and their is no pantry to buy snacks, just a hard to find vending machine for chips and candy. So I would stay here again, but other Hampton properties within 10 or 15 miles are newer and in a little better shape

I have stayed here twice in the past, but not since 2016. As such I thought I would express again how good this place is. I was passing through Syracuse on I-90 and while there are several hotels right off the highway (I have stayed at several) the addition 20 minutes to come to this one is time well spent. Parking is plentiful and there are half a dozen restaurants within a 5 minute walk. The exterior and landscaping are well kept as is the interior of the property. Rooms are spacious, clean and quiet and the bed is comfortable. Staff are friendly and welcoming as well! If I had to find one thing to complain about, it would be about the television. They are small by today's standard and could use an upgrade. Otherwise, this is a great place to stay.