Gæstebruger
10. november 2024
We had booked superior interconnecting rooms (22-29 Oct), but when we checked in, we were told we had been upgraded. However, we were only given superior interconnecting rooms with a small pool on the balcony. We thought this was a good start to the holiday initially, but the remaining holiday went downhill. Absolutely disappointing considering this is supposed to be an ultra all inclusive 5 star hotel. We have stayed at several 5 star hotels across the world and this was definitely not a 5 star hotel, at best it was probably 3 to 4 stars. The hotel guest relations were not helpful in resolving any guest complaints and there were no Easyjet reps available to speak to as according to Easyjet rep on our shuttle bus, it costs Easyjet money to have reps on site, and that we were to email Easyjet if we had issues. We did email Easyjet and were told to speak to Guest Relations at the hotel. So we were back and forth with this all holiday. I have listed the issues below: 1. First impressions on arrival were disappointing as reception was poorly staffed and there was a long queue of people checking in a 12:45am. No welcome drinks were offered, and we were not given a map of the resort nor any information of how we could get a drink or food at this time in the morning having travelled for the last 10 hours. 2. On the 1st & 2nd days of our stay, we experienced multiple power cuts in our bedrooms. This disrupted our sleep as it happened in the early hours. We informed guest relations and they managed to send a technician to fix the problems after a long time. 3. Live chat on the Liberty Signa app did not work as no one ever replied to my query on app, so we had to either call or go to Guest Relations for every issue. Most of the time they were unhelpful and unwilling to help or rectify anything. 4. For the first 3 days of our holiday, our rooms were not cleaned properly. The cleaner would make the bed but not change the sheets, nor were the towels or toiletries replaced, and no mopping or vacuuming was done. We had no shower gel and had to repeatedly call guest relations for some as well as requesting fresh towels. Every day we complained to guest relations that our rooms were not cleaned properly but nothing was done. At one point they sent a cleaner at 7pm without warning just as my wife was getting into the shower. On day 4 our rooms were not visited by the cleaner at all during the whole day. In the morning around 10 am, we had bumped into the cleaner and asked her to clean our rooms. Then again at 11:30am. Then again at 2:30 pm. About 4pm, my wife bumped into the cleaner in the corridor and asked the cleaner to clean our rooms as it still had not been done. The cleaner tapped on her watch and said she had no time and left. We were flabbergasted considering we had left our cleaning room lights on the whole day from early morning and had asked her to clean the rooms repeatedly. After complaining to guest relations for the fifth time that day, we insisted
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