Hampton by Hilton

This is not living up to the Hilton name. This is not a 3 or 4 stars hotel but 2. The room smells musty and is felt like sauna. The aircon blows hot air. This is mid March. We called the receptionist. They said it’s still considered winter in China so they blow hot air to warm the room and not cold air!!! It is centrally controlled so it is impossible for us to lower the temperature to cool the room. They asked us to open the window for the ‘cool’ air from outside to come in. The window does not have mosquito net. It is very noisy. You can hear ppl talking or car passing with the window open!!! They gave us 2 portable air con in the end. But they make a lot of noise!!! We booked this hotel thinking it is a smoke free hotel. But we smell smokes in our room, probably through the common air con vent. We could not sleep the whole night. We just came from Mercure hongya cave and we didn’t have any of this issues! The toilet and bathroom doors are not frosted!!! It is clear glass and you can see right through. Which means you can’t use both at the same time. What a stupid design!!!! There are few steps to reach the lobby reception. No one helps you with the luggage. Which is not friendly for elderly, family with young kids or disabled or if you have a lot of luggage. We asked for wifi password. They asked for our phone instead. And meddling with our phone out of our sight. This is so wrong!!! They could be doing anything with our phone but inputting wifi password. We don’t feel comfortable. We asked for our phone back. The uncle ( he doesn’t look like receptionist, but more like a security officer) ignored us. After I called him a few times, he showed me he is on the ‘wifi’ page of my phone…

The front desk, ms Zoey has been attending us very warmly. She helps us to keep the luggage, while we are out for shopping and even offer to lend the charger to me to expedite charging my handphone. Of course the overall service which i receive together with my family throughout a day of stay is very welcoming and I will certainly recommend this prestigious hotel to my friends and relatives should any of them would visit Chongqing in the future

The hotel is located nearby restaurants, coffee shops and subways. The rooms are clean and the staff is really helpful. We enjoy staying in the Hampton