Rongrong Jinke Hotel

Superb customer service and location. Staff were very friendly and helpful, especially the hotel manager - she was exceptionally good at handling multiple guests during peak times. The hotel is located directly opposite Wulong train station, so it's very convenient and accessible. This seems like a business hotel with upscale and contemporary design. I'd highly recommend it. Breakfast was good with a variety of local and western choices.

We booked for three deluxe single rooms, paying a higher price for a larger room for 2 nights, but were given two deluxe standard rooms, which are smaller and cheaper, and only one deluxe single room. One of the standard rooms even had a cockroach, and after requesting a change, the hotel still provided another standard room. We found out the room difference only upon checking out. This is extremely dishonest!

The hotel is directly across the street from the Wulong train station - so very convenient for getting to and away from Wulong. The room was well appointed, although there was no minibar/fridge as described in the room amenities. There is a generous and good breakfast buffet (both western and chinese). The front desk staff though are the downfall of this hotel. They were unengaged and unenthusiastic when faced with a foreign tourist who needed to communicate via google translate. It was really difficult to get clear information on how to get to and from Wulong. There were a lot of conflicting answers and it just felt that everything was lost in translation. They told me the bus to Wulong was just in front of the hotel - it is not. It is a 10 minute walk down the road at the bus station. I also asked about getting to the Wulong Impression show and they informed me that a private driver was the only way to get there at a specific price range. In the end one of the front desk girls' ended up going WITH me in a taxi (presumably driven by her boyfriend or husband?) to the show and tried to get an extra 100 RMB out of me for the ride. It all felt a bit sketchy.