Kempinski Hotel Chongqing

Good Hotel, near Metrostation. Restaurants and Supermarkets are nearby

Was staying at the hotel in May this year but this time round the original 2 rooms that was assigned I am very disappointed that the Aircon was not working well. First time, they said that due to winter and it's all central system controlled so it's like this. They tried to solve the issue by bringing a cooler.. tried and it's totally no use at all. I compared the 2 rooms and my parents room was much warmer than mine so I had no choice but to go down and inform them about it. They did an excellent recovery by changing another room for my parents and they offered a suite for them. The room this time round is very cooling.. much cooler than mine but it's ok mine is still alright. I hope they will look into proper maintenance of the hotel.

-Reception and breakfast service staff not warm. -Walkway from metro station, hotel corridor and room lighting not bright enough. -Pillows are too soft for our liking. -Shower room wall tiles need deep cleaning. -TV not working well. Hotel technician was called in. -Breakfast items are varied.

Had an enjoyable stay! Jerry from the reception area and Helen from Elemens restaurant provided really good services, although we arrived late and hungry! There is a Lawsons convenience store across the street.

Overall it was a good experience staying at the Kempinski Chongqing.

Had a brief but great stay at the hotel. Leo‘s excellent service at reception was appreciated, making check-in seamless and hospitality exceptional. The room had really nice views, thank you.