XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN

XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN anmeldelser

XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN

No.1-1, Building 1, No.157 Ginkgo Avenue, Fairy Mountain Town, Wulong County, Chongqing, ChinaVis hoteloplysninger
XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN
XIANSHANLI CLUB CHONGQING FAIRY MOUNTAINXIANSHANLI CLUB CHONGQING FAIRY MOUNTAINXIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN
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Gæsteanmeldelser

9.6/10
Excellent
387 anmeldelse
Bekræftede anmeldelser
Placering9.7
Faciliteter9.4
Service9.5
Renlighed9.7
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Alle anmeldelser(387)
Positive anmeldelser(385)
Anmeldelser med billeder/video(128)
Stilfuldt miljø(58)
Lækker morgenmad(44)
Venligt personale i receptionen(36)
Fremragende design(35)
Godt indrettet(29)
Fantastisk restaurant(18)
Fremragende til børn(12)
Fantastisk udsigt(12)
Negative anmeldelser(2)
xdrums
Superior-værelse med 2 senge
Overnattede i okt. 2024
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 14. nov. 2024
Room is well laid out & spacious. Room is clean. Beds are comfortable. Complimentary fruits are a nice touch. Staff are professional & friendly. Hotel is new. Highly recommended.
Oversæt
Svar fra overnatningssted: Dear guests,Thank you for choosing CooksClub. Your recommendation and praise can make more guests know about CooksClub and love us. We will do our best to bring customers a more perfect stay experience, and look forward to meeting you again. All the staff of the hotel wish you a happy life!
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i okt. 2024
Par
3 anmeldelse
10.0/10
Enestående
Slået op den 7. nov. 2024
Room size reasonable but no work station . Pantry small .  Bed very comfortable.. breakfast ok . very normal mountain view
Oversæt
6/8
Svar fra overnatningssted: Dear Guest,Thank you for choosing CooksClub and We're glad to hear that the bed is very comfortable and that the breakfast is ok.The Yunwu Deluxe Room, with its spacious 35 square meters, offers a comfortable living experience. Regarding the room size being reasonable but without a work station, we will take note of this for future improvements.Your stay is not just about rest, but also a delightful entertainment experience. . We are committed to providing an exceptional experience for all our guests and look forward to welcoming you back in the future. The entire hotel staff wishes you a pleasant life!
TravellerP
Deluxe-værelse med 2 senge
Overnattede i mar. 2025
Familie
6 anmeldelse
9.0/10
Fantastisk
Slået op den 7. apr. 2025
We booked this hotel within 5 minutes and hadn't done much research prior, but we were so glad we came here. The level of the hotel is similar to that of other hotels in Shanghai or other large cities, and it has been a surprise to see such outstanding facilities. The room was large, the mattress and bedding were very comfortable, and Jessica at the front desk was invaluable. Please add some signs by the elevator asking people to be quiet, as many are very loud past 10 pm in the hallways. Ask reception for help getting a car/Didi, as few cars will pick people up. The breakfast was great and had many options. If you are visiting the Wulong area, this would be the best place to stay.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for choosing Xianshanli Club and We're glad to hear that the bed is very comfortable and that the facilities is good. The suggestion you mentioned about setting up signs beside the elevators to remind guests to keep quiet, we will take note of this for future improvements. Your stay is not just about rest, but also a delightful travel experience. We are committed to providing an exceptional experience for all our guests and look forward to welcoming you back in the future. All of the hotel staffs wishes you a pleasant life!Best regards.
虹1212
Deluxe-værelse med 2 senge
Overnattede i feb. 2025
Rejs med venner
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 1. apr. 2025
The hotel is new and well maintained. The room is spacious, with nice decoration.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!感謝您選擇仙山裡俱樂部,您的推薦和好評,可以讓更多的客人瞭解到仙山裡俱樂部,並喜愛我們。我們一定會竭盡所能,為顧客帶來更完美的入住體驗,期待能再次與您相聚,酒店全體員工祝您生活愉快!
Dewi Harjanto
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Familie
10 anmeldelse
10.0/10
Enestående
Slået op den 31. dec. 2024
The hotel is very new clean and modern. The room is very cozy and spacious. The staffs are also very friendly, helpful and considerate. My family and I are very enjoy during our stay in this hotel and would recommend to our friends and colleagues.
Oversæt
Svar fra overnatningssted: Dear guests,Thank you for choosing our hotel. Your recommendation and praise can make more guests know about Xianshanli Club and love us. We will do our best to bring customers a more perfect stay experience, and look forward to meeting you again. All the staff of the hotel wish you a happy life!
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Familie
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 29. dec. 2024
Front desk Lian Yan was very helpful. But hopefully the gym and playing area can be opened throughout the day. Breakfast could be much better.
Oversæt
Svar fra overnatningssted: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.
Punnaya
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Par
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 27. dec. 2024
Xiao Yang is the best receptionist. She gave us warm welcome and tried her best to explain everything and kindly helped us get a taxi from the hotel to the visitor center.
Oversæt
Svar fra overnatningssted: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.
NicoleJB
Deluxe-værelse med queensize-seng
Overnattede i nov. 2024
Par
4 anmeldelse
5.0/10
Slået op den 25. dec. 2024
Short of staff, just 2 at front desk with such a big hotel. I believed my order includes a free arcade voucher but was not given. Front desk staff didn’t explain much and issue key. The level 2 arcade centre includes sauna but is not open full day and no staff at service desk outside the health centre. When the staff manning the arcade centre noticed I was in sauna, came in and ask for my room number and was very rude asking me where I got the towel and the entire facilities are not ready for hotel guest use and yet her rude response was so turned off and I just didn’t want to stay to wait for hrs sauna room to be heated up.. waste of time. The hotel is already outskirts so technically these facilities are there to serve in hotel guests . The hotel was newly opened but the customer experience deserves more attention and improvement. No serving staff smiled to welcome guests. The morning breakfast staff also don’t greet and often not at their desks.. just ask for room number and all free seating.. even if winter off peak the service level is off the mark.
Oversæt
Svar fra overnatningssted: Dear guest, Firstly, we sincerely apologize for any inconvenience caused to you. You mentioned that there are only 2 staff members at the front desk, which may indeed affect the efficiency and quality of service. Our hotel is still in the optimization stage in terms of personnel deployment, and we are actively training new employees to ensure that we can meet the operational needs of the hotel.Regarding your claim that your order included a free game hall voucher but was not provided, you included 5 game coins that can be redeemed at the second floor game hall with your roomkey. We apologize that our front desk staff did not inform you, and we have immediately started training.We apologize for the unpleasant experience caused by the facilities on the second floor where the game hall and sauna are located. The sauna facilities included in the game hall are available from 3:00 pm to 10:00 pm, and it is completely unacceptable for the staff to inquire about your room number and behave rudely in the sauna room. We have provided serious criticism and education to the staff involved, while strengthening their service awareness training to ensure that such situations do not occur again. We are well aware that the comfort experience of our guests is the core of hotel service, and such behavior goes against our service philosophy.We have recorded the situation that the hotel service staff did not smile to reet guests, and the breakfast staff did not greet and were often absent from their posts. Please believe that this is not our service level. We will strengthen employee service attitude training and provide warm and thoughtful service from the moment guests step into the hotel. Whether in the off-season or peak season, we should maintain a high level of service quality, which is the direction we strive to improve.Thank you again for pointing out the issues with our hotel. We highly value your feedback and will actively take measures to improve. We hope you can give us an opportunity to provide with better service in the future.
Gæstebruger
Superior-suite
Overnattede i nov. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 16. dec. 2024
Excellent service. Special thanks to Jessica and Stephanie. They were both extremely professional, pro-active to anticipate our needs and extremely helpful (eg transportation to airport, food delivery), especially as we do not speak mandarin. In addition, always smiling. Inside decoration very warm, beautiful and modern.
Oversæt
Svar fra overnatningssted: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Rejs med venner
1 anmeldelse
10.0/10
Enestående
Slået op den 30. dec. 2024
Jessica xiaoxiong is very good and accommodating to my stay here. Thank you for everything.
Oversæt
Svar fra overnatningssted: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.
eggychan
Deluxe-værelse med queensize-seng
Overnattede i jun. 2024
Par
1 anmeldelse
7.5/10
Slået op den 15. jul. 2024
Hotel is new so it’s good. But the lobby, gym, and other facilities doesn’t turn on AC and feels so humid. The room is nice though, feels cool and clean. Location is good. Probably the best hotel you can find in wulong area.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Cook's Club Chongqing Fairy Mountain and for sharing your stay experience with us. We would like to extend our sincerest apologies for the issues you encountered with the hotel facilities. We attach great importance to every guest's experience and your feedback is invaluable to us, we will inform the relevant departments to enhance the quality of our service. If you come here next time, we hope you will consider staying with us again and look forward to welcoming you back.
Yongli She
Deluxe-værelse med queensize-seng
Overnattede i feb. 2024
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 9. apr. 2024
All of us had a wonderful stay at this hotel, from helpful check-in to the warmest hospitality from the restaurant. This is our first trip to Sichuan Region and we have stayed at a few five stars hotel. This hotel definitely met our standard, if not exceeded.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Cook's Club Chongqing Fairy Mountain and sharing your stay experience with us. Your positive feedback on the hotel's hardware facilities and guest service can help more guests learn about us and love us. We will do our best to bring customers a more perfect stay experience. We look forward to meeting you again.
Gæstebruger
Værelse med queensize-seng
Overnattede i maj 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 15. jun. 2024
Awesome experience. Clean and new with great amenities.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Cook's Club Chongqing Fairy Mountain and sharing your stay experience with us. Your positive feedback on the hotel's hardware facilities and guest service can help more guests learn about us and love us. We will do our best to bring customers a more perfect stay experience. We look forward to meeting you again.
Lucina
Superior-værelse med 2 senge
Overnattede i mar. 2025
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 1. maj 2025
酒店房間裏的衞生間好像沒有排風扇?還是我沒找到?除此之外真的找不到一丁點不滿意的地方。不論是硬件設施還是人員服務,前台小李、餐吧的員工、汗蒸區的員工,每一個遇到的都特別熱情細心,早餐好吃,房間也乾淨整潔,總之住的很舒服,下次來還會住這裏的
Oversæt
Svar fra overnatningssted: 尊敬的客人,您好!非常榮幸您記得我們團隊成員的名字,並對他們的工作不吝肯定,您的認可對於團隊是莫大的支持和鼓勵!很高興瞭解到您對此次入住酒店整體服務是滿意的,希望我們給您的旅途帶來了難忘的愉悦時光!為客人提供安全舒適整潔的環境是我們的責任;為每一位客人提供優質貼心的服務,是我們所有團隊成員的目標和承諾。期待您下次到訪有機會邀請您體驗更多酒店的設施與服務,讓我們為您帶來更加完美的體驗!再次感謝您利用寶貴時間留下反饋,祝您工作、生活愉快。
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i apr. 2025
Familie
3 anmeldelse
10.0/10
Enestående
Slået op den 3. maj 2025
酒店環境優美,服務態度好,尤其客服小李,提供24小時周到服務,非常貼心!下次再來還會入住這裏。
Oversæt
Svar fra overnatningssted: 尊敬的客人,您好!非常榮幸您記得我們團隊成員的名字,並對他們的工作不吝肯定,您的認可對於團隊是莫大的支持和鼓勵!很高興瞭解到您對此次入住酒店整體服務是滿意的,希望我們給您的旅途帶來了難忘的愉悦時光!為客人提供安全舒適整潔的環境是我們的責任;為每一位客人提供優質貼心的服務,是我們所有團隊成員的目標和承諾。期待您下次到訪有機會邀請您體驗更多酒店的設施與服務,讓我們為您帶來更加完美的體驗!再次感謝您利用寶貴時間留下反饋,祝您工作、生活愉快。