Santo Refugio Heritage Hotel

This is a wonderful boutique hotel with beautiful rooms, nicely manicured landscaping, and very helpful staff. Unfortunately, all of the positives were negated because the hot water is not reliable. Thus, showers were an adventure. At times, there was no hot water. At other times, after several minutes to allow the hot water to reach the room, it would last no more than 2 or 3 minutes before it would go cold. This is quite inconvenient when you are lathered up and then there is nothing but freezing water to rinse with. The lack of any in-room heaters made for some cold nights under the covers trying to warm up. We noted this problem to the management, who assured us that it would be fixed. But nothing was ever done to fix the problem, and it began to appear that the management was disingenuous that they were actually doing anything. We would have changed hotels, but we had paid in advance, and there were no nearby hotels to move to. We now understand why there were almost no other guests at the hotel.

Atención personalizada y todo el tiempo puestos a brindar la mejor experiencia. La carne espectacular, buena selección de vinos. Te sientes de vacaciones sin salir de Puebla, que es justo lo que buscábamos mi esposa y yo. Recomiendo agendar con tiempo pues cada día tiene más gente.