Uchi Chitose Ajito

這間民宿讓我極度失望。首先，入住電子流程徹底崩潰，平板無法使用，我嘗試聯繫負責人卻無人接聽，整整浪費一小時，最後還是房務阿姨幫忙手動開門，導致原本計劃的小樽運河行程被耽誤。其次，房間隔音非常差，雖然是民宿，但樓上住客整晚跑跳運動，噪音根本無法入睡。最無法接受的是，當我將情況以郵件告知店家時，不僅沒有得到任何協助，反而遭到反指責，説是我沒有按照流程辦理入住。作為長期住過無數民宿和酒店的旅客，我完全清楚流程問題來自系統，而不是我！我還有完整記錄和房務阿姨見證。整體來説，這家民宿的硬體與服務完全不合格，令人遺憾，不會再來。 對了，內部房間與隔壁房間隔一門，整天都有隔壁房間試圖進入的開鎖，我猜是出於好奇，而不是故意，但是真的造成困擾及恐慌。

It was a nightmare registering in because there is no one there to admit you to the hotel. There is no phone number even on the website. We arrived at the entrance, unlit, during the night. You see, I got an email from the hotel confirming our stay written in the email headline. So, I never bothered to read the email. It was a mistake but this is a natural response. So we did NOT know our access code. Only because someone else living there let us in did we get into the lobby. And the self-check in apparatus is difficult to use and verifying whom we were was impossible the way it was set up.Only bc there was a phone number were we, after 90 minutes, able to enter our room. No instructions on how to get out of the room either due to the electronic lock. We had to call again. Took 15 minutes to do this! We are not ****** either. I am a computer programmer. There simply are no instructions.