Grand Caporal Hotel

Excelent client service, nice facilities, easy to book the reservation, and quick attention at check in and check out. Confortable room, clean, and beatiful pool, the room service is good too, quick and good quality of food. Everithing ok.

DO NOT STAY HERE... I stayed here because the other Hotel I always stay was booked for the 1st time in 7 years ( I travel almost every 4-6 months to Guatemala) I was there for 6 nights, I asked them to clean my room 3 days after the first night and they DID NOT CHANGE THE SHEETS, I MARKED, ALL SHEETS AND PILLOW COVERS BEFORE I LEFT THE ROOM, NOTHING WAS CHANGED, the floor was dirty, bathroom was dirty... the room was NOT CLEANNED, they only did the beds again with all the same sheets... see pics.. the bathroom shower was covered in thick black mold ( I also have pics) I reported all this to the front desk and NOTHING WAS DONE to accomodate me, I had to wait almost 2 hours after I got there exhausted (outside & in the heat) because I requested for my sheets to be changed while I was there, in front of me.. I asked them to change my sheets again, a second time after day 5, 2 days before I left and they were NOT changed again.... I asked front desk if this was reported, she said she did but received no answered from administration... After all this inconvenience, I sent to washed 7 pieces of clothhing because I did not want to take all my clothes dirty and they charged me q70. NEVER AGAIN, Will I stay in theis filthy place. I stayed in room# 18 VERY NOISY, Staff gathers there by the stairs to talk and be on their phones ( washing/supply room is there) and they are VERY LOUD, specially in the very early mornings. VERY DISSAPOINTED

Muy bonito, la piscina muy amplia y limpia, los animales que podan el césped se ve genial que anden en el area verde. Mejorar la limpieza de duchas y ventilación del baño de las habitaciones, falto botellas de agua purade cortesia. Instalaciones en general muy bonitas