Mercure Sydney

These "mass production" hotels are definitely not my cup of tea. The room was spacious, but the dust blowing and circulating in the room was quite impressive. I could see it under the spotlight beam from the reading table. The shampoo, conditioner, and body soap on those containers fixed to the bathroom wall were not replenished... One bath towel was black stained. The shower box is those open types, and the entire bathroom gets wet after a shower. I chose this hotel based on trip.com and Google Maps reviews (unreliable) and the cost, in comparison with other similar pricing hotels. Mercure is a low-end hotel proposition. The public spaces of the hotel corridors are worn out. Guest laundry, smelly, machines falling apart and cost money to be used (I gave-up). I was not surprised with what I got--pretty much what I would expect from Mercure, adding to that the expensive cost of hotels stays in Australia compared to other countries. The fact is: my standard is based on hotels in Asia (China and Japan) where the hotel operators and owners focus on providing hospitality service and strive to make guest experience the best, no matter the price point. It's not that Mercure is bad. It is just that the Western world simply got old and tired, and the Asian world is uprising and continuously perfecting and improving what they learned from the West in the past. An analogy: a Mc Donald's restaurant in China, Japan, Korea, or Singapore serve the burgers resembling the pictures in their adds and displays, and taste delicious. No in the West. I travel all over the world, and I know what works, is fair, cost effective, and pleasant. I am not after luxury, I am after minimalist but complete and flawless hospitality. And I didn't find it here.

Where do I start? we paid ¥9.200 for 4 days to stay in this hotel only to spend 2 of those days worried about the cockroaches we found in the room. As soon as we saw one, we immediately called the reception but no action. We went down to the reception ourselves to report and show the guy there a photo that we took only to be told " Oh, poor guy" ( the cockroach not us). We told them to help us deal with it then we went on our tour. When we came back in the room, the cockroach was still there!!! we were told nobody went up as they forgot about it. We had to call three times before they finally sent someone!!! on top of that, we found medicines under the table.

Excellent location, just within 10 mins walk from Sydney Central Station, and also walking distance to China Town and Darling Sqaure etc. Many restaurants nearby and the room is spacious and neat. Highly recommend and will come agaIn next time.

Location location location ! We were so glad about the decision for the location! Perfect for exploring the surrounding! The hotel is very quite basic as a city hotel. Decent stay, breakfast is normal, nothing to shout out loud. 🙂

Good location and staff very helpful. Near hotel have a restaurant .

Walking distance to the Central Station with eateries around…MacDonald 24hr is just opposite. There is bus stop outside the hotel..Room is spacious..The only drawback is only u will need to get your room slippers from the front desk and there is no free bottled water daily.