Hilton Garden Inn Chihuahua

As soon as you arrive front desk doesn’t really pay attention until you actually make a noise or walk up in front of them. The room was dirty with hair in the bathroom and in the bedsheets. The walls have stains that could be painted or cleaned with soap and water.

酒店位置在市中心，出行非常方便，邊上就是小型商場，吃行方便。酒店設施一般，服務態度很不錯，酒店早餐很少，能滿足需求，適合商務出行。

在奇瓦瓦比較好的酒店了。

Buena ubicación e instalaciones solo muy mal servicio al cliente

Great hotel to stay at. Prime location being connected to a modern, active mall. Lots of great shopping, entertainment, and restaurants there. The hotel room was clean and cleaned out daily. The breakfast here and roof top pool were amazing. The breakfast here was one of the best I’ve experienced. Lots of fresh veggies and fruits. Plus the hot dishes were good too! Really nice place to stay.

I was offered city view and they give me construction and mountain. The room wasn’t very clean lots of dust and corners and pictures and mirror. Room was comfortable and big. Nice shower bathroom and location was good.

Family vacation with four adults and two rooms. Garage parking excellent with car wash staff on first floor who were detailed and professional. All areas safe and clean and the mall and shopping in the same location was ideal with super quality restaurant, bars, movie theater complex ,desserts just downstairs.

The hotel part is good, however the restaurant is terrible, I don’t understand how a Hilton would have such restaurant service, we ordered something for dinner which took about one and a half hour to prepare, the chicken soup was supposed to come with rice, well the soup came without rice, and when we asked for it they told us after some more waiting that they didn’t have rice at the moment, why wouldn’t they tell us that at the time of the order and not trying to fool us with it? The same with the salad, it was supposed to have grilled pineapple, almonds and baby spinach, almond other ingredients, there was no grilled pineapple to be found, the almonds were substituted by peanuts, and the baby spinach substituted by normal spinach, they definitely try to make a fool out of you. Please stay away from that hotel’s restaurant.

The staff was very nice and friendly and knowledgeable. The rooms are very basic for the price. Also, there was a broken light in the room. They put the vanity mirror in a weird location that was too high to use. The pool and hot tub were located on the roof and are beautiful but the pool heater was broken so it was too cold to swim in the pool. Also, the hot tub was dirty. I did complain to David and he tried to have maintenance fix the hot tub and get it cleaned. The restaurants breakfast was all right. It was not good or bad. The bar was OK but they didn’t know how to make certain drinks. The hotel is placed in probably one of the best locations but the hotel needs a lot of work. Also, the website said that they had an executive lounge, but they did not.