Crouchers Hotel

We held our second celebration at Crouchers last week and again the service, staff, food & venue were faultless. From initial enquiry, nothing was too much trouble. Catherine & the chef worked so hard to accommodate all our requests & individual dietary requirements. The staff during the evening could not do enough for us, even helping us load the car after with the countless decorations we bought with us.

To say i was disappointed with this hotel would be an understatement. My boyfriend and I are quite a young couple and wished to stay in a slightly upmarket hotel as a treat for our hard work around christmas time (we both work in hospitality). Upon arrival the receptionist we were met with was incredibly blunt and unwelcoming. This felt odd as prior to this we had seen her interact with a slightly older couple and she was charming and incredibly inviting. We had booked the Blenheim room and were looking forward to enjoying the room until we looked inside and realised we had been given a Russet room. I went back to reception to double check that we were in the right room or if we were mistaken and we were reassured that we were in a Blenheim room. Just to confirm this we looked online at the rooms the hotel had to offer and discovered that the room we had been placed in was the example picture used for the Russet room. On a more positive note, when i raised this issue with the male receptionist (i did not get his name unfortunately) he moved us to a different room and was very polite and understanding to our situation. The breakfast was incredibly underwhelming and arrived with a handful of cold beans and very hard sausages. The scrambled eggs were incredibly watery and had a horrible smokey smell that very quickly filled our room. Whilst the decor is absolutely gorgeous, the upkeep and cleanliness of the rooms is definitely varied. In the first room we were placed in, we found hair in the shower, a hole in the carpet covered by a bin, stains across the carpet and cobwebs. Usually these would be minor issues for a 2/3 star establishment but in a hotel where you are paying £140 per night i believe this is unacceptable. Whilst i understand human error does exist and mistakes are easily made, for a hotel that prides itself on providing good service and quality the experience we had was nothing of the sort. Personally, i don’t enjoy complaining or writing things like these but as a young couple who don’t particularly make a large sum of money between us this stay was a real let down. This is truly a shame as the location is gorgeous and the hotel definitely has potential to be incredible.

We had a very enjoyable stay at the Crouchers hotel. We had a very comfortable room, spotlessly clean with good storage and a comfy bed. The staff were friendly and made sure we had a great stay. It’s a great location for exploring Chichester and the surrounding area. There is huge car park. We also ate at the hotel restaurant. Delicious meal, some of the best mussels we have ever had. All in all, a great find and will definitely be going back if we are in the area.