SpringHill Suites Chicago O'Hare

Watch for parking fees when booking this hotel. They charge approx $33.00 per night for parking. That was a surprise for us when we arrived at the hotel since the parking used to be free. We were staying there for 3 nights, so it would be an additional $100 expense. The manager was able to give us a promotional code, but you have to give your info to a 3rd party vendor to get that. On top of that, the parking lot was infested with huge rats. On Friday night, we had to park farther from the hotel entrance because the parking was pretty full, and the rats were running around the parking, near the dumpster. My family and other guests were scared to walk to the entrance because of that, and there was no other way to avoid walking by the bunch of rats . It was a really bad experience. The room was clean and spacious.

A comfortable hotel with complimentary breakfast and airport shuttle service. Friendly staff and fast free wifi throughout the hotel. Good location close to the CTA metro station at Cumberland. I was informed room cleaning would be every alternate day however this unfortunately didn't occur during my visit. Overall a pleasant stay

The hotel itself is nice and the room has all the amenities. Limited breakfast options. Ah yes, nothing says ‘appetizing’ like boiled eggs served at arctic temperatures. Perfect if you’re feeding penguins. And as a bonus, the customer service team clearly believes in silent meditation—they don’t respond to emails, so don’t bother wasting your time. It’s been over two weeks and still no sign of my deposit. If you’re booking with Springhill, just go ahead and factor in your deposit as a generous donation—you’re probably not seeing it again.

It's a clean and good accommodation, but it's hard to visit because there's no public transportation. If you don't have a vehicle, I recommend this hotel.

First time at this hotel and last. Stayed from Thursday till Friday of the next week. Got to the hotel around 9pm and checked in. That is where my good experience ends. First of all, to get into the hotel you have to use the revolving door, which is hard when you have luggage. Went to the room and it was tiny and laid out awkwardly. The sink to wash up is outside the bathroom, which to me is very unsanitary. You use the bathroom and have to touch the knob to get out and wash your hands. The bathroom was so tiny that you need to back up-to the shower/tub to close it. They only clean the rooms on Tuesdays and Thursday. And it looks like it, because the rug doesn't look too clean. I ran out of towels and requested some before I left to explore Chicago. When I got back around midnight , no clean towels where provided. Call the front desk to complain and they said if I still needed them. I said no, I enjoy drying myself with dirty towels after a clean shower. I notice one the lamp had a hole in the shade. Then I went to reheat some dinner in the microwave and it had some flame mark inside of it, as if it was previously on fire. I told the front desk about it and they replaced the microwave but not the lamp shade. The parking lot for the cars are shared with outback restaurant guests. Because of this I had to park way in the back near dumpster. There was garbage and dirty diapers on the parking lot floor and it stunk. What a good experience for 30 dollars a night for parking. I will never again stay at this hotel. It felt like a 2 star hotel at best.

black listed