The St. Regis Chicago

非常非常一般，很普通

I was looking forward to staying at this hotel, as the reviews are good and I heard good things. Chicago has great luxury hotels and I have tried them all as I work here frequently. This is not a hotel I would return to. The hallways are like a new office building. The rooms have zero soul, again feel like an office with a bed. The lobby is always filled with people taking Instagram glam shots. On one Sunday there were five people doing IG shots!! One of them asked the front desk person to move so they could use the front desk as a background, and the woman moved !! I’m sure the hotel management loves the publicity, but is this really what you want ? Is this really your customer? I ate in the Japanese restaurant, the food was good, service was so slow we almost left. There were three people next to us at the bar completely trashed. The bartender kept serving them shots……. The one woman could not walk or talk. This hotel isn’t cheap. I had no housekeeping the first day of my stay. After the second day I moved to the peninsula. Not for me thanks! I guess if you are looking for a club experience it might be great!

Our family had a wonderful stay at the St Regis in Chicago! We had heard wonderful reviews from friends who had stayed her, but they still exceeded expectations. We do a holiday staycation every year in the city, and they went out of their way to make sure our family had a memorable time and felt welcome, even offering holiday-themed treats. Our children definitely indulged in their candy cart in the lobby, one of their favorite parts of the hotel. The hotel's festive decoration and ambiance was a perfect holiday atmosphere. Our suite was spacious and comfortable and the view of the Navy Pier fireworks was spectacular from our room! However, if you do not have a room with a great view, the front desk did also inform us that watching from just outside the front lobby provides an excellent viewpoint. Our family ate at Tre Dita on Friday night, and everyone loved their food, even our picky 11 year old. Breakfast at Miru was equally delicious. The one downside was that room service was already too busy to take additional orders by 9am on Sunday, but the hotel was apologetic and offered other solutions. Unfortunately, we did not have time to check out the pool or spa, but hopefully will another time. Overall, the hotel did an amazing job of balancing luxury with genuine warmth and friendliness. They were always offering to help, and we had a wonderful time. It was our first stay here but certainly will not be our last. Our kids are already asking to go back next year!