Khum Phaya Resort & Spa Boutique Collection

We had an awful experience at this hotel. We were supposed to stay 4 nights but we left after 1 night since my son and I both had an allergy to something in the room! The room was not very clean, there was humidity (see pictures), a coackroach in our room and a lot of mostiquos. Moreover clearly it does not look like a room for a 5 stars hotel… We took the room with direct access to the swimming pool but it was just next to the terrasse of the hotel where we had noice until midnight and again as from 6AM. The air conditioning was noisy. And when we decided to leave since we had an allergy, they didn’t want to discuss our complaint, even told me I could get an allergy from somewhere else so I needed to go to the doctor to show my allergy and the doctor needed to confirm it came from the room , then they told us to complain on trip.com. We left and did contact trip.com (the service was great !), and the hotel told trip.com that we never told them our problems. They reimburse nothing, not even the breakfast we didn’t eat since we left. This is so unacceptable on all levels, we fet treated like “nothing”. I really recommend you to look for other hotels in Chiang mai.

We enjoy using the in room massaging bath tub and the swimming pool. This place is exotic and it is worthy to try for 1-2 days

Lovely hotel and staff. They really know how to take care of their guests. Rooms were very clean and spacious. Surrounding was very calm and we had a very relaxing holiday with them. Planning to go again next year.

3rd time staying this hotel. Happy with the stay always. Will stay again

Great place to stay. Staff was nice

In room mold everywhere they try paint it but common it everywhere for price they asking not good deal rip of very old we have hard time to charge are phones . We have pool room but it cold anyway , around hotel nothing nice , but hotel kind of look like jungle with is nice breakfast ok nothing special not for that price , massage prices very high , in general there nothing to do in Chian May everything too far I mane mistake to come here at all