Fairfield Inn & Suites Chesapeake Suffolk

When we got to our room we realized the ac was rattling like a jet we tried calling the front desk but the phone didn't work. Thete was mold in the bath tub and on the wall in the bathroom. My husband who is 77 with many health issues went down to the front desk The clerk was not receptive to changing the room at first then did. The new room had a working ac but the remote for the TV was dead. The bathroom especially around the tub needs regrouping this one was black. We are Bonvoy members but not happy at all. Hilton does it better.

Unfortunately, my experience at this hotel was far below my expectations. This was the first time I encountered a hotel under renovation without mention of it on the app or the hotel’s website. This omission felt very deceptive. Upon arrival, I found my room dark and dirty, with a toxic smell coming from the vents as if something was dead in the walls. Additionally, the pool was closed during one of the hottest weekends in June, and the hotel was short-staffed. As I had prepaid for the room, I felt confined to the property and unable to find alternate accommodations at such short notice. When I shared my concerns with the staff, they were responsive to the extent they could be. They provided new linens and gave me a vacuum to clean the room myself, as no housekeeping staff were available. The front desk manager was helpful and listened to my concerns, initially offering points as compensation. However, I did not find this sufficient given the extent of the issues I encountered. He later discounted the room. As a loyal Marriott guest, I believe it is essential to disclose renovations to avoid such disappointing experiences. Had I known, I would have chosen a different hotel. Also, I reached out to the persons I was told to be the general manager, and to date, I have not gotten a response. This treatment is concerning, understanding this particular hotel is owned and operated independently.

Paid a lot and expected more than a poor remodel of a motel 6. Front desk empty upon arrival. Hall smelled like cigarette smoke. Walls thinner than paper. Marriott should be ashamed to even be associated with this place. Will be leaving this joint as quickly as possible.

When we arrived I went in to check in and there was nobody at the front desk. I stood there for 2-3 minutes before a man came from near the elevators and checked me in. He was not that friendly and said very little. Our room was ok, typical setup for this type of hotel. I still do not understand why some hotels have no vent in the bathrooms. After taking a shower it all steam and have to open the door to be able to use the mirror. There were a few signs of wear and tear mainly in the bathroom. The breakfast was decent, cold cereals, waffles, bagels, eggs and sausage. It was a quick stop for us. There are a few chain restaurants very close by. When I went to check out there nobody at the front desk and I was not going to wait for someone so I put my keys behind the desk and left.

The “full” hot breakfast was trash. Saturday breakfast was hard boiled eggs and some cheese for some reason? Walls are thin. You can hear everything your neighbors are doing. Area is Ghetto. Rooms were fairly clean but would stay somewhere else if i could go back.

We had a long day of traveling. When we walked in we were greeted with a pleasant smile and much needed kindness. We felt immediately at ease and comfortable. The beds and pillows felt amazing! The continental breakfast was very satisfying. Thank you for a very pleasant stay.