Charles LaiCH
11. april 2025
Disappointing Stay Overall
1. I arrived at 11:30 AM and asked if an early check-in was possible so I could freshen up before heading to the office. They gave me a lower-grade room without informing me. Thankfully, I noticed and declined it.
2. When I returned at 2 PM for the standard check-in, they tried to assign me the same lower-grade room again.
3. The so-called "garden view" turned out to be a construction site — very misleading and disappointing.
4. Breakfast was average, but the service left much to be desired. Coffee wasn't available until after 7AM, and despite requesting sunny side-up eggs on two separate mornings, they were never prepared.
5. Dinner service was chaotic. There were limited options, it was extremely crowded, and there was no staff managing seating or checking room entitlements. It felt like anyone could walk in, grab food, and sit anywhere. I couldn’t even find a table to sit!
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