Sheraton Chengdu Lido Hotel

Pathetic excuse for a hotel. Why is it called Sheraton is a mystery. This is at most a 3 star hotel. It's way too expensive for what they offer. Rooms Very very small, just like a 7 days inn or hunting hotel. No soundproofing, you can hear people from the hallway and other rooms. We called the hotel before coming to make sure we have a bathtub, they said we have, when we got here they said we don't. They lied to us. The manager wouldn't even come to talk to us. I would have rebooked the room to have one with the bathtub if they had told us the truth. Very unprofessional service. The receptionist Luna has no experience, every answer she gave was I don't know, she's quite rude and just laughs at guests' faces. Also we just came from Chongqing Sheraton hotel and were never charged the deposit, but Chengdu Sheraton charges the deposit. The deposit should be returned upon the check-out which didn't happen, Luna said she'll do it later. Shameless. Swimming pool The temperature of the pool room is 15 degrees, the same as outside, freezing cold. Why would anyone swim in this cold risk catching a cold? The pool is shallow, 1.2m deep and relatively small. Breakfast The only bright light in this hotel. Good variety of dishes, great management staff. Very nice. We arrived on new year eve day, you ruined our Spring festival.

Very good stay. Great location. Nice breakfasts. Tasty dishes in hotel restaurant on 2nd floor. Nice room, comfortable bed and great bathroom. All clean. Nice swimming pool.

I recently stayed at the Sheraton Cheng Du and had a wonderful experience, largely thanks to Sarah at the front desk. From the moment I checked in, she was incredibly welcoming and helpful. The hotel itself was clean, comfortable, and well-located.

Hotel is next to Luomashi station, convenient if travel via train. During our stay, so happened there is annual 糖酒会. Hotel lobby is packed with exhibits and public. Lift waiting time were longer. Security counters were set up for entrance and exits. Very inconvenient for guests and no privacy. Hotel was very busy and chaotic. Hotel room is considered clean.

Everything is good, except got a lots of tourist groups.

Great location not too crowded. Just 3km away from centre IFS. Opposite the hotel small park for running