Mengzhige Hotel (Kuanzhai Alley) anmeldelser

Svar fra overnatningssted: 尊敬的客人，非常感謝您選擇我們的酒店，並對我們的整體環境給予了一定的認可。我們非常遺憾地得知您在凌晨1點到3點期間遇到了噪音問題，且沒有得到及時解決，這嚴重影響了您的休息。對於此次給您帶來的不便，我們深感抱歉。我們已將此事反饋給相關部門，並將加強夜間巡邏和噪音管理，確保類似情況不再發生。我們誠摯地邀請您下次再來體驗我們的改進服務，並希望能為您提供一個更加安靜舒適的住宿環境。再次感謝您的反饋與支持，期待您的再次光臨。Dear Guest,Thank you for choosing our hotel and acknowledging our overall ambiance to some extent. We are deeply sorry to learn that you encountered noise issues from 1 AM to 3 AM, which were not promptly addressed, severely disrupting your rest. We sincerely apologize for any inconvenience caused.We have already reported this matter to the relevant departments and will enhance our nighttime patrols and noise management to ensure such occurrences do not happen again. We cordially invite you to visit us again to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment.Thank you once again for your feedback and support. We look forward to serving you again in the future.

Svar fra overnatningssted: Dear guest, we sincerely appreciate your detailed feedback🙏. We're truly sorry to hear that you got lost due to the early hour and the ongoing construction. Actually, our hotel is quite easy to find. It's close to the subway station. As you mentioned, just walk along the path near the green fence in the photo and take the elevator in the building to reach the hotel.To prevent similar issues for future guests, we've started to set up more prominent directional signs around the construction area and optimize the online navigation information with more precise route tips. We look forward to your next stay, when you'll have a smoother experience finding the hotel. We'll provide you with better services to create a comfortable and unforgettable journey🌈.尊敬的客人，真的特别感谢您细致的反馈🙏 得知您因天未亮和周边施工迷路，我们十分心疼，在此向您致以诚挚歉意。其实酒店位置很好找，靠近地铁站，按您说的沿绿色围栏旁小路走，再搭乘大楼电梯就能轻松抵达。为避免后续客人有类似困扰，我们已着手在周边施工区域增设明显指引标识，同时优化线上导航信息，添加更精准的路线提示。期待您之后再来入住，能体验到更顺畅的寻店过程，我们会用更优质的服务，为您打造舒适难忘的旅程🌈。

Svar fra overnatningssted: Dear guest, we sincerely appreciate your positive review🙏. We're delighted that you acknowledge our price advantage. Even though the room isn't very large, it's our pleasure to offer you a good experience at an affordable price. Although the room is small, we're doing our best to make it cozy and comfortable. In the future, we'll continue to optimize space utilization and add more practical facilities. We also look forward to your next visit, when we might roll out more cost - effective packages. We hope to have the opportunity to serve you again and accompany you on more wonderful journeys🌈.尊敬的客人，感谢您给予的好评🙏 非常开心您认可我们的价格优势，即便房间面积不算大，但能以实惠价格让您有不错体验，是我们的荣幸。房间虽小，我们也在尽力布置得温馨舒适，后续会持续优化空间利用，增添实用设施。也期待您之后再来，届时我们或许能推出更多性价比套餐。希望未来还有机会继续为您服务，伴您开启更多美好旅程🌈

Svar fra overnatningssted: Dear guest,Thank you very much for your positive review of our hotel, and for sharing your honest feedback about your stay. We are delighted to know that you found our hotel to be generally good and that you considered the price to be very reasonable.Regarding the firmness of the bed that you mentioned, we sincerely apologize for any inconvenience it may have caused. We strive to provide our guests with a comfortable stay, and it is clear that we did not fully meet your expectations in this regard. Your feedback has been conveyed to the relevant departments, and we will take measures to improve, ensuring that every guest can enjoy the best possible stay.Your satisfaction is our top priority, and we will continue to enhance our service quality to bring you more surprises and comfort. We are also very grateful for your recognition of our pricing, which gives us confidence to continue offering cost-effective accommodation services to our guests.Thank you once again for your visit and your valuable review. We look forward to welcoming you back in the future and having the opportunity to provide you with even better service. May your every trip be filled with joy and warmth.Sincerely,MZG Hotel2024.12

Svar fra overnatningssted: Dear guest,We are filled with joy and gratitude upon receiving your enthusiastic and highly commendatory review! Knowing that you were extremely satisfied with our accommodation and specifically recommended it to single female travelers makes us feel deeply honored and proud.We understand that safety and comfort are paramount for single female travelers. Therefore, we have always strived to provide guests with a spacious and bright living environment, as well as a convenient location. You mentioned that the room was spacious and the location was close to the subway station, which undoubtedly added convenience and comfort to your trip.Furthermore, you pointed out that being close to the Muslim area allows guests to enjoy halal food and visit mosques, adding a unique charm to our accommodation. We are delighted to have provided you with such an experience, allowing you to immerse yourself in different cultural atmospheres and culinary delights during your journey.Once again, we thank you for your support and trust, as well as for your recommendation. We look forward to continuing to provide warm and comfortable accommodation experiences for more guests in the future. If you have any questions or need further assistance, please feel free to contact us.Sincerely,MZG Hotel 2024.12

Svar fra overnatningssted: Dear Guest,Thank you for your wonderful review and for choosing to stay with us again after checking out on the same day! We are delighted to know that you had a positive experience and decided to come back.We understand that the female dormitory room with a window may not have been the most luxurious accommodation, but we are glad to hear that you found it to be a simple and adequate place to stay. We strive to provide clean, comfortable, and affordable accommodations for all our guests.We are also pleased to know that there are local restaurants nearby for you to choose from. We understand the importance of having convenient dining options and are glad that we could meet your needs in this regard.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Nov.

Svar fra overnatningssted: Dear Guest,Thank you for your wonderful feedback on your stay with us. We are delighted to hear that you found our hotel's location to be perfect, that check-in and checkout were easy, and that your room was clean.Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable experience for all our guests. We are glad to hear that we met your expectations in these areas.Thank you once again for choosing our hotel and for taking the time to share your feedback with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Dec.

Svar fra overnatningssted: 親愛的賓客，非常感謝您對我們酒店位置的肯定！得知步行即可輕鬆到達人民公園和地鐵站，為您的出行帶來了便利，我們感到非常高興。我們深知地理位置對於賓客的重要性，因此一直致力於選擇交通便利、周邊設施完善的地點，以方便您的日常出行和休閑活動。人民公園和地鐵站作為城市中的熱門景點和交通樞紐，能夠步行到達無疑為您的旅行增添了不少便利和樂趣。再次感謝您的寶貴意見與支持，期待在不久的將來能再次為您服務，祝您旅途愉快，再見！夢之閣酒店（成都寬窄巷子人民公園地鐵站店）敬上，2025年1月。Dear Guest,Thank you very much for your positive feedback on our hotel's location! We are thrilled to know that you found it convenient to walk to People's Park and the subway station, making your travels much easier.We understand the importance of location for our guests and strive to choose spots that offer excellent transportation links and surrounding amenities to facilitate your daily commutes and leisure activities. Being able to walk to popular attractions like People's Park and the subway station undoubtedly adds convenience and enjoyment to your trip.Thank you once again for your valuable opinion and support. We look forward to serving you again in the near future and wish you a pleasant journey!Sincerely, MZG Hotel Team, 2025Jan.

Svar fra overnatningssted: 親愛的賓客：感謝您抽出寶貴時間給予我們的點評。我們對您在住宿期間遇到的不愉快體驗深感抱歉。您所反映的房間臟亂、設施破舊、缺乏基本衞生用品等問題，我們已高度重視，並將立即採取措施進行整改。對於您提到的拖鞋不潔、地板未打掃等問題，我們深感自責，這絕非我們酒店應有的服務標準。我們明白，儘管酒店位置優越、價格低廉、床鋪舒適，但這些優點無法彌補您此次住宿的不足。對於門卡按金給您帶來的不便，我們表示誠摯的歉意，並將重新審視這一政策，以確保更加人性化、合理的服務。我們衷心感謝您的寶貴意見，這將是我們改進服務、提升品質的重要動力。期待您能再次光臨，體驗我們改進後的服務，讓我們有機會彌補此次的不足。此致，敬禮 夢之閣酒店（成都寬窄巷子人民公園地鐵站店） 2025年2月。 Dear Guest,Thank you for taking the time to share your feedback with us. We deeply apologize for the unpleasant experience you encountered during your stay. We have taken your comments about the messy room, outdated facilities, and lack of basic amenities seriously and will take immediate steps to rectify these issues. We are truly sorry for the unclean slippers and uncleaned floor, which are far from our hotel's service standards.We understand that despite our hotel's convenient location, affordable price, and comfortable beds, these advantages cannot make up for the shortcomings of your stay. We sincerely apologize for any inconvenience caused by the security deposit policy and will review it to ensure a more user-friendly and reasonable service.We greatly appreciate your valuable feedback, which will be an important driving force for us to improve our services and quality. We look forward to welcoming you again to experience our improved services and make up for this time's shortcomings.Yours sincerely, MZG Hotel, 2025Feb.

Svar fra overnatningssted: 尊敬的賓客，首先，我們對您在我們酒店的體驗感到非常遺憾，並誠摯地向您道歉。您所描述的問題，包括房間的臟亂、缺失的床鋪、寒冷的環境以及難聞的煙味，都是我們無法接受的，這顯然與我們的服務標準和承諾相悖。關於您提到的房間內有煙味的問題，我們深感抱歉。我們明白這對您來説是一個極大的不便，也影響了您的住宿體驗。我們酒店有嚴格的禁煙政策，但顯然這次我們沒有能夠完全執行到位。對於這一點，我們的管理層已經進行了深入的反思，並將加強對客房清潔和檢查的力度，確保此類問題不再發生。關於您提到的經理沒有承擔責任的問題，我們對此表示歉意。我們明白，作為管理者，應該積極面對並解決問題，而不是逃避責任。我們已經對相關管理人員進行了嚴肅的批評和教育，並要求他們提高服務意識和責任感。關於您提到的解決方案，我們理解您對此並不滿意。我們承認，僅僅提供另一間房間作為一晚的臨時解決方案是不夠的。我們應該為您提供更持久和全面的解決方案，以確保您的住宿體驗得到改善。為了彌補您的損失，我們願意提供以下補償措施：首先，我們將為您預訂下一次的住宿，並承諾為您提供一間乾淨、舒適且無煙味的房間。其次，我們將為您的此次住宿提供一定比例的折扣或退款，以表達我們的誠意和歉意。我們再次向您表示誠摯的歉意，並希望您能夠接受我們的補償措施。我們深知，信任一旦失去，就很難重建。但我們願意用實際行動來證明我們的改變和進步，希望您能夠給我們一個改正的機會。此致，敬禮 夢之閣酒店（成都寬窄巷子人民公園地鐵站店） 2025年2月。Dear Guest,First of all, we deeply regret your experience at our hotel and sincerely apologize to you. The issues you described, including the dirtiness of the room, the missing bed, the cold environment, and the unpleasant smell of smoke, are unacceptable to us and clearly contradict our service standards and commitments.Regarding the issue of the smoky smell in the room, we apologize profusely. We understand that this has caused you great inconvenience and affected your stay. Our hotel has a strict no-smoking policy, but obviously, we failed to fully enforce it this time. We have conducted in-depth reflections on this matter and will strengthen the cleaning and inspection of guest rooms to ensure that such issues do not occur again.Regarding the issue that the manager did not take responsibility, we apologize for that. We understand that as managers, we should actively face and solve problems, not evade responsibility. We have seriously criticized and educated the relevant management personnel and required them to improve their service awareness and sense of responsibility.Regarding the solution you mentioned, we understand that you are not satisfied with it. We acknowledge that merely providing another room as a temporary solution for one night is insufficient. We should provide you with a more lasting and comprehensive solution to ensure that your stay experience is improved.To compensate for your loss, we are willing to offer the following compensation measures: Firstly, we will book your next stay and promise to provide you with a clean, comfortable room without any smell of smoke. Secondly, we will offer a certain percentage discount or refund for your current stay to express our sincerity and apology.We once again sincerely apologize to you and hope you can accept our compensation measures. We fully understand that once trust is lost, it is difficult to rebuild. However, we are willing to take practical actions to prove our changes and improvements and hope you can give us a chance to correct our mistakes.Yours sincerely, MZG Hotel, 2025Feb.

Svar fra overnatningssted: 親愛的客人，看到您“自由行，物有所值”這般真摯的評價，還有誇讚地理位置優越、公共交通便捷的話語，我們的內心滿是歡喜，就像春日裏灑在窗台的暖陽。每一次用心籌備，每一處細節考量，都衹為給像您這樣熱愛自由行的旅人，打造一段舒適愜意的旅程。您的認可，是我們前行的動力；您的滿意，是我們最大的欣慰。期待下一次，還能與您在這美好的旅途中相遇，為您編織更多温暖的回憶。Dear guest, seeing your sincere review of "self - guided travel, value for money", along with your praise for the superior geographical location and convenient public transportation, our hearts are filled with joy, just like the warm sunlight sprinkling on the windowsill in spring. Every careful preparation and every consideration of details are just to create a comfortable and pleasant journey for travelers like you who love self - guided travel. Your recognition is our driving force, and your satisfaction is our greatest comfort. We look forward to meeting you again in this wonderful journey next time and weaving more warm memories for you.

Svar fra overnatningssted: Dear guest, we are very sorry that we failed to satisfy you. We are deeply sorry for that. Please allow us to collectively bend 90 degrees to offer our apologies to you, and please rest assured that your next stay will be satisfactory!

Svar fra overnatningssted: 親愛的賓客，非常感謝您對我們酒店的喜愛和認可！得知您喜歡住在這裏，因為房間寬敞、乾淨且設施齊全，我們感到非常高興。我們一直致力於為賓客提供舒適、便捷的住宿環境，您的滿意就是對我們最大的鼓勵。同時，我們也很高興聽到您覺得酒店離地鐵的距離適中，既方便又不過於嘈雜，而且滴滴出行也很方便。我們深知地理位置和交通便利性對於賓客的重要性，因此會繼續努力提升這方面的服務。關於您提到的建築外觀稍顯陳舊的問題，我們非常理解您的感受。雖然建築年代較久，但我們一直在努力維護和保養，以確保賓客的住宿體驗不受影響。當然，我們也非常歡迎您提出寶貴的意見和建議，幫助我們不斷改進和提升。再次感謝您的認可和讚賞，以及您對我們的包容和理解。我們非常期待您下次來成都時，還能選擇我們酒店作為您的休憩之所。祝您旅途愉快，期待再次為您服務！夢之閣酒店（成都寬窄巷子人民公園地鐵站店）敬上 2024年12月。Dear Guest,Thank you very much for your love and recognition of our hotel! We are thrilled to know that you enjoy staying here because the rooms are spacious, clean, and well-equipped. We have always been committed to providing guests with a comfortable and convenient accommodation environment, and your satisfaction is our greatest encouragement.At the same time, we are pleased to hear that you find the hotel's proximity to the subway to be just right, convenient yet not overly noisy, and that Didi rides are also easily accessible. We understand the importance of location and transportation convenience for our guests and will continue to strive to improve this aspect of our service.Regarding the slightly outdated appearance of the building that you mentioned, we fully understand your feelings. Although the building is of an older vintage, we have been working hard to maintain and preserve it to ensure that guests' stay is not affected. Of course, we also welcome your valuable opinions and suggestions to help us continuously improve and enhance our services.Thank you once again for your acknowledgment, appreciation, and understanding. We eagerly look forward to your next visit to Chengdu and hope that you will once again choose our hotel as your place of rest. Wish you a pleasant journey, and we look forward to serving you again!Sincerely, MZG Hotel Team 2024Dec.