Yap Bee Ling
27. marts 2025
Excellent service at the reception counter. Cynthia, Betty and a male service staff were particularly helpful in helping with all sorts of bookings such as museum, shows, and taxi. Including directions and all sorts of touristy questions. Even the Manager was helpful and friendly.
The only point to raise here is - why was I charged again during checked in when I've paid through Trip.com? Upon raising this issue, the Manager personally attended and subsequently reversed the charges. When I checked in again after a short local trip out of Chengdu, similar situation occurred, this time is for only 2 days so i paid without raising the issue with the Manager. Could you please liaise with Citadines to ensure that customers are not being doubly charged?
This sort of double payment did not happen at the Zealandia Service Apartment at Changsha. The checked in was very smooth n not much paper works were involved. No deposits were required at the Zealandia too.
I have not been able to check if i need to claim refund yet as the visa statement has not reflected all my transactions.
Oversæt