My husband and I have stayed at this hotel before and always enjoy it.
We booked one night away to enjoy the pool and hot tub facilities. Imagine our disappoin**ent when we walked in and there is a sign on the front desk saying that the pool and spa are not available.
We took a walk and had a look from the second floor gym down at the pool facilities and they looked perfect.
We spoke to the manager and asked what was wrong with the pool and he said that they had recently been bought by another company and they need to have the pool inspected and that won’t be happening until next week.
We told him that was unfortunate because that was our main purpose in coming.
I feel that if the facilities are not working or unable to be used, we should have gotten an email letting us know. We live literally 20 minutes away and would not have booked an overnight stay had we known.
If a malfunction had occurred today, I would understand, but obviously that is not the case.
Oversæt