The Charles Hotel

My son booked this hotel for me and my husband he stated to the clearly im disabled and needed a lower floor when arriving we had to park at the back of the hotel and climb a spiral staircase of at least 50 steps to enter the building when on arrival we was given our key card and our room was on 1st floor yes more stairs the carpets leading up were filthy the walls and bannisters to on arriving in our room it was what I expected after seeing the hall way this also was dirty the overall room we were given was dirty the bed the shower the window sills the carpet and walls were all stained we was suppose to be celebrating our anniversary we stayed 1 night out the full weekend we had booked and left

We stayed at Christmas and used the car park which they advertise. We then get a parking ticket sent to us by a parking fine company?! I contact the hotel a number of times, they haven't done anything to delete the ticket, now the fine company are sending us more letters asking for more money. When I email the hotel they don't reply and when I try ringing their number, no one picks up.

Avoid this place, our check in time was between 3 and 4pm, we arrived at just after 3 to find the hotel locked, we rang the doorbell and tried to phone but no answer to either. Two guests in the hotel came down to go out so they let us in the front door and we then sat in an empty reception area for 1 hour. In the end we had to find alternative accommodation as we were in Chatham for a party in the evening and needed to get ready. We were about to leave when somebody finally turned up and didn't really seem bothered that we had been waiting for over an hour to check in. We told him we had found somewhere else to stay so we didn't even get to see the room but I feel that we probably had a lucky escape.

Me and my sister travelled to Chatham last minute for a family emergency and stayed at the Charles hotel for 3 days... Our stay was amazing the room was clean and bed comfy, bathroom was clean. The staff really couldn't do any more for us they attended to our every need very warm and welcoming. We like it that much we even booked on for an extra night. The Indian restaurant next door is absolutely unbelievable, food cooked fresh and facility is absolutely spotless again the staff attended to every need. Absolutely brilliant customer service both hotel and restaurant. We wouldn't stay anywhere else now whenever we next come to Chatham!

Lovely stay at The Charles Hotel. Lovely clean room, comfortable beds and pillows, great shower. Polite, friendly staff and a great restaurant attached to the hotel. Would like to see a lift though as we were on the top floor :). We would love to go back in the future

Don’t waste your money. Arrived & nobody was at reception for 40 mins. Checked into room & it was dirty- bedsheets were water stained, rusty shower that smelled damp, room & hotel as a whole smelled bad, toilet not clean, room was muggy & too hot, corridors smelled very mouldy. I have cancer & currently getting chemotherapy, I didn’t feel comfortable or clean staying at this hotel even in a different room so we booked a different one. They told us on the day we left they would refund us now they’re refusing to do so. We didn’t even manage one night in the place it was disgusting.