JW Marriott Charlotte

位置好，環境不錯

Modern, clean hotel with great location. The only reason we gave it a 4 vs. a 5 rating was the Executive Lounge experience. My husband and I are an older couple and paid for the Executive Lounge for what the Executive Lounge idea was originally created back in the day, an environment of relaxation for business travelers to unwind or even work. We stayed for four nights, and the breakfast and evening hor d'oeuvres times had more small children than adults, behaving as small children, of course as they were, which did not provide for a calm atmosphere to the lounge. As soon as the hor d'oeuvres were displayed, small children were taking, 3 to 4 pieces each, of the sweets which left nothing for other guests. These were not replenished but after about an hour and most of the sweets the children took were returned for disposal. This experience repeated for several days. We decided to have breakfast at the regular restaurant which interestingly enough had no children and was basically an adult crowd. The hotel policy is that the Executive Lounge does not have any age restrictions, so something to keep in mind for business travelers. The Executive Lounge is mostly used by families with several children as a breakfast and dinner buffet area.

We stayed here as we were attending a wedding nearby. Location was great as it was near many restaurants and a quick 5 minute Uber ride to South End (or a 25 minute walk). Hotel was in good condition and the Executive Lounge had a good selection of drinks and snacks. The pool and bar on the 5th floor were lively - we were able to get a seat at the bar but it seemed like you need a reservation if you want a table.

I recently stayed at the JW Marriott Charlotte, and it was an exceptional experience from start to finish. The hotel’s modern design and luxurious amenities provided a perfect backdrop for a relaxing getaway. My room was spacious, impeccably clean, and offered stunning views of the city. The staff was outstanding, but I want to give a special shoutout to Minho. His attention to detail and genuine hospitality made my stay even more memorable. He went above and beyond to ensure all my needs were met, from offering local recommendations to ensuring I had everything I needed during my stay. The hotel’s dining options were top-notch, with a diverse menu that satisfied all my cravings. Overall, I highly recommend the JW Marriott Charlotte for anyone looking for a luxurious stay in the heart of the city. Thank you, Minho, for your exceptional service! I can’t wait to return.

While I was in the conference room. I come here for business and meetings. I encountered Nancy she was great! Very mindful, very demure. She was amazing. She made me feel at home, with a warm welcoming and world class professionalism. Thank you

My family and I had a truly shocking and dehumanizing experience at the JW Marriott in Charlotte on September 25, 2024, during check-in—made even worse by the fact that a tropical storm was approaching the area at the time. We had booked two connecting rooms for our young children (ages 1, 3, and 5) well in advance, but upon arrival, we were told that the rooms were not connected, despite receiving assurances when booking. The front desk offered two unsatisfactory options: either two non-connecting rooms or an upgrade to a suite with an additional connecting room at an extra charge. This felt unfair, as we had clearly booked and been promised connecting rooms for the safety of our children, especially with a storm on the way. After explaining our concerns multiple times, we were met with indifference by the staff, including a manager, Mr. Abulfazl Turabi, who refused to take responsibility for the hotel’s mistake. Even though we reluctantly agreed to pay for the upgrade, Mr. Turabi’s behavior became increasingly unsettling, and after politely asking him to step back, he abruptly canceled our reservation without any reasonable explanation. My wife, in tears, tried to plead with him, but he remained cold and called security to have us escorted out—all while our children were crying and a tropical storm loomed outside. I’ve never been treated this way at a Marriott property, and this experience left us humiliated. I hope Marriott will seriously address this incident so that no other families endure such distress, especially in the midst of such dangerous weather conditions.