Holiday Inn Express & Suites Charlotte North

幫朋友預訂的，還可以

Ok stay The check in/out process was seamless. However, we decided to extend our stay by a day which required us to checkout and in again. Was told it was due to the fact that we used a third party for our reservation. The food was ok. Minimum options available. Would have liked more. The bread was hard each day, the ‘freshly made’ pancakes were hard too. Not sure if it was due to the ingredient ratio or the machine used. The kitchen staff spoke little English, so there were times they seemed harsh and annoyed in their interactions. No comment on housekeeping since we kept or DND sign up but received extra towels when requested. Did not use hotel transportation. No issues with internet connection. Beds were comfortable. Room was spacious and relatively clean. Lobby was always clean and quiet even during the weekend breakfast which included a large crowd.

Great location! Good breakfast! Staff were friendly when we checked in at 4am! Would stay here again!

The location was convenient ro shopping, convenient stores and restaurants. Lobby is nice. Breakfast was good. Room was clean and bed was comfortable

Good: -Front desk staff was very nice and helpful -Beautiful lobby. -Small gym, but good equipment and well maintained. -Same with pool... small, but serviceable for the kiddos. -Easy, plentiful parking. -Spacious, comfortable room with nice furnishings, comfy bed, and two USB ports for charging. -In terms of food quality, breakfast was really solid Needs Improvement: -If a hotel switches to soap/shampoo/conditioner dispensers in the shower, they MUST make sure they are working at ALL times. Out soap dispenser was broken. -They need to replace the woman they have doing breakfast and change their hours so they open at 6:AM instead of 7:AM. They literally keep it roped off until 7:AM, and on Saturday, the woman wasn't even ready at 7:AM. But I had to get my kids to their sports tournament. She would not let me grab some stuff to go at 6:55 AM, and then barked at me when I crossed the rope to grab some cinnamon buns to go at precisely 7:AM. When we got back at 12:30 PM, she was there cleaning up and I asked if I could have three little milk containers for the kids because the fridge was still locked at 7:AM, and she said "No. Closed." We went down the next day at 7:15 AM, and it was open but she was still not finished and setting up. Not the kind of person you want running the breakfast operation.

The hotel was clean and well kept. We were able to check in and out with ease. The best part of our stay was Crystal at the front desk. She was SO helpful and kind with anything we needed and she was very personable. She was amazing!