The Ritz-Carlton, Charlotte

I was very disappointed with our couple spa experience on November 29th 2024. We were led to our separate dressing rooms and given a brief tour and left alone I had requested a larger robe for my husband prior to arrival but he was not offered one. The relaxation room was not a relaxation room at all. It was so cold that we couldn't stay in there as well as the other guest. All of us had to wait in the pool area due the freezing temperature in the relaxation room. I had to ask for champagne. I had made it clear and called several times before my visit that it was my husband's birthday. No welcome. Happy Birthday or anything when we arrived. I paid alot of money for a couples massage and pedicures. This was a big disappointment for the money paid.

When you go, PLEASE coordinate your stay with guest relations expert Joeey Stewart. Joeey is absolutely amazing at curating your stay and makes it most pleasurable. Aside from the awesome Joeey, the bed is comfy, food is great and location is a 10!

Once again, the Ritz sets the bar when it comes to exquisite experiences. Our server was simply extraordinary in every way. It was Vicki's 70th and we got stuck in Charlotte, not making it to NYC for her celebration (flight cancelation). She totally made up for it and created an experience for us that was unforgettable. Champagne toast, excellent wine suggestions and fabulous food, thanks to the incredible chefs in the kitchen; perfectly cooked/seasoned filet for Vicki, spectacular sea bass preparation for me. Thank you to everyone at the Ritz for making our evening special after we were unable to complete our trip the way we had planned. Sincerely appreciated. PS - Best bread in the universe!!

Ya there are reasons people stay here and I know what they are ... none of them come close to being worth spending time you'll never get back at this pretentious stuffy anti-social building. If you're into networking it's the opposite. Everything here is a big deal...I do mean everything. The staff don't know how to act & behave like everything they do is a magic trick or requires some esoteric insight. Some of the dumbest people I've ever seen. I've been to many other ritz carlton's and haven't seen one like this. If someone covered my stay here I would out-of-pocket go somewhere else, it's that bad. If you must go check it out because of the location and it being the only 5 star rated hotel in the city ...If you must get it out of your system go only one night and get the hell out . It's sad there are places like this ...There didn't used to be.

Staff were very friendly and professional but significantly under supported in FTEs and supplies/materials/food. The facility is in need of major renovation due to outdated, uncomfortable, and dirty furniture in the lounging areas and floors. The Punch, a well-appointed speakeasy on the 15th floor, was a nice retreat from the dilapidated rooms and main lobbies...definitely worth a visit. I wouldn't recommend nor will I be staying again.

Love visiting the spa at the Ritz the employees are very nice. I really liked my massage though the room was pretty cold. And unfortunately I was dissatisfied with my facial. She was very nice but I felt as though my skin looked worse afterwards and it wasn’t anything special, I suggest asking if extractions are wanted beforehand.