Fairfield Inn & Suites Houston Channelview

The parking lot is gated, the hallways smell like pee, people are sleeping in the lobby and breakfast was just some toast and bagels. The room smelled musty and the bathroom paint was chipped and in need of some serious updating. I will not be staying here again. Normally I have great experiences with Fairfield’s, this does not meet the normal standard.

Absolutely not a tourist destination. Surrounding area is terrible. Comfortable room in a decent hotel. The daytime desk clerk could not have been more friendly, helpful, and professional. He always stood near the front desk, answered the phone on the first ring, and treated every guest like a big spender. The evening desk clerk was the polar opposite. She spent her entire shift sitting in the restaurant area with construction worker guests who were drinking beer. After trying to call the front desk several times, I walked down and realized why no one was answering the phone. The desk clerk was nowhere near the desk. Parking appeared to be secure when the gates were closed. Nice heated swimming pool and very minimalist workout room. The surrounding area is absolutely awful. I would not recommend anyone walking in a great distance from this hotel. I walked from the hotel to a Burger King, approximately 10 minute walk. You're passing under a freeway overpass which is stuffed with homeless encampments. The area is ugly and smells of chemical. There is absolutely no reason to stay at those hotel unless you're doing business nearby.

Front Desk lied about so many things. I don’t even know where to start. From a $250 “deposit” being charged, to them billing the wrong card and lying saying they couldn’t change it. Hallway smelled dank, had to move rooms due to AC continuing to stop working. Front desk lied to Marriott saying they didn’t move us rooms. I will never stay here again and no longer use Marriott. I had family drive 15 hours to see about my mom on life support. They made an already stressful time even worse!